ServiceNow Business Analyst Professional

6 days ago


Toronto, Ontario, Canada Tata Consultancy Services Full time

About TCS:

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. As a trusted partner to many of the world's largest businesses, TCS has been driving digital transformation for over 55 years.

With a unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development, TCS offers a comprehensive portfolio of business, technology, and engineering services and solutions. Our team of 615,000 experts across 55 countries works with clients to drive growth, improve efficiency, and enhance customer experience.

Skill and Responsibilities:

A Business System Analyst will work closely with managers, senior managers, and business users to enhance or establish professional networks globally. This role involves coordinating communication between departments to ensure awareness and approval for releases, enhancements, defects, and changes that impact ServiceNow.

The ideal candidate should have expertise in ServiceNow integrations, such as bonding and Autocue, along with experience working with APIs and data mapping rules. They should be able to ensure consistency with the ITSM strategy, SDLC process, and coordinate with other IT processes.

This role requires assisting and managing communications with the team, stakeholders, and business and IT management. The analyst should be able to implement and facilitate change management within assigned projects.

The Business System Analyst will define IT services and develop processes to manage, protect, and measure ServiceNow Service Unit Testing business solutions based on business requirements. They will involve Subject Matter Expert (SME) guidance from ServiceNow to technical, process, and business groups.

This role involves participating in technical workshops with clients, multiple cross-vendors, and stakeholders to finalize design solutions. The analyst should support the release manager in executing the master implementation plan per standard implementation methodologies.

The Business System Analyst will provide cost-effective and timely onboarding for Clients/users to our ITSM systems. They will plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments.

This role requires providing input on processes, procedures, or new approaches. The analyst will work across various developers to ensure the best solution is implemented and timely implementation is achieved. They will also work across various testers to ensure all test cases are covered and quality delivery is achieved.

The Business System Analyst will assist with process definition and documentation. With a strong commitment to accessibility, Tata Consultancy Services Canada Inc. is an equal opportunity employer. If you require accommodations during the recruitment and selection process, please inform Human Resource.

We invite you to continue applying for other opportunities that match your profile. Salary: $80,000 - $110,000 per year, depending on location and experience.



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