IT Systems Administrator
1 month ago
KGHM Polska Miedź S.A is an International company that employs approximately 34,000 people around the world and has been a major copper and silver producer more than 60 years. The Company is highly respected for being a reliable employer, that values employees and experts with technical and market experience. Following our best practices; policies of transparency, safety, security and ethics; considering our locally cherished values and Indigenous communities; as well as environment protection, we are among the leaders of conducting sustainable mining.
KGHM International is a wholly owned subsidiary of KGHM Polska Miedź S.A and its operating assets includes mines in Canada, US, and South America as well as the Ajax Project in Kamloops, British Columbia and the Victoria Project in Sudbury, Ontario. Our team-oriented environment and culture offers the continued opportunity to be challenged, to contribute, and to grow.
We are actively looking to fill the following full time role within our Sudbury IT Team, located in Sudbury, Ontario.
- **2024-29 - IT Systems Administrator (1 Position)**
**Scope of the role**
**Specific Duties and Responsibilities**
- Manage and maintenance of the company's IT infrastructure, including hardware, servers, networks, and telecommunications systems.
- Monitor and troubleshoot hardware problems.
- First and second level contact and triage for all information technology service requests, incident and problem reporting for Sudbury IT department.
- Setup and deployment of VoIP phones, mobile devices and network printers.
- Manage user data and computer backups.
- Provide technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues.
- Log and manage incidents using ticketing systems (ServiceNow).
- Escalate complex issues to higher-level IT teams or vendors when necessary.
- Assist in user training for new technologies and software.
- Create and update user documentation and guides for frequently asked questions.
- Assist with troubleshooting network connectivity issues (e.g., VPN, Wi-Fi, LAN).
- Support remote users with access and connectivity problems.
- Monitor for potential security risks and take steps to mitigate them (e.g., software patches, antivirus updates).
- Ensure compliance with organizational IT policies, such as data security and privacy protocols.
**Qualifications, Skills and Knowledge**
- Minimum of 5 years in IT Technical Support
- Minimum of 3 years in IT infrastructure Management.
- Minimum of 3 years in IT Systems and Applications Management.
- Experience working with Business Intelligence solution(s).
- College diploma or university degree in the field of computer science and/or minimum of 5 years of previous experience in a similar role.
- Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are highly desirable.
- Proven experience in IT infrastructure management, systems administration, and technical support, preferably in the mining or heavy industry sector.
- Strong knowledge of network architecture, server administration, database management, and cybersecurity principles.
- Solid understanding of IT project management methodologies and experience in leading IT projects from initiation to successful completion.
- Excellent skill level in configuration, installation and deployment of PC hardware and Window operating systems (Windows 10 and Windows 11).
- Excellent knowledge of Android and Apple iOS mobile Operating Systems.
- Strong problem-solving and analytical abilities, with the capacity to assess complex situations and implement effective solutions.
- Excellent customer care skills with the ability to gauge customer’s technical ability and communicate in an appropriate technical or non-technical language.
**Additional Information**
- Competitive compensation package including Medical and Pension Benefits
Our commitment to all applicants is to ensure fair employment practices and be inclusive of persons with disabilities. Please note that accommodations are available, upon request, throughout the recruitment and assessment process for applicants with disabilities.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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