Customer Experience Representative, Web Order

3 weeks ago

Edmonton, Canada NAIT Full time

**NOTE: This is a temporary position for one year.**

Web order support includes processing online orders as well as the selling of digital resources, and trouble shooting student issues. Attention to detail is a must in this role and accurately processing transactions is of fundamental importance.

NAIT offers training and development opportunities to support professional growth for our staff and a welcoming and inclusive environment unrivaled in engagement and dynamism, and co-workers who are collaborative, respectful, and supportive.

***

**Key Responsibilities**:

- Process sales and web orders in an efficient manner, modelling accuracy
- Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner.
- Support the process of receiving, counting, tagging, and organizing inventory and customer orders.
- Prepare merchandise for sale and assist in the promotion of products and specials.
- Replenish floor stock and keep Team Leads informed of product sell-through observations.
- Support the picking and fulfillment of web and special-order purchases.
- Enact loss-prevention strategies in order to support a secure shopping environment.

**Skills & Abilities**:

- Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist customers.
- Excellent skills in customer service, communication, and teamwork.
- The ability to learn and follow established departmental guidelines and procedures.
- Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts.
- Must be able to lift to 50 lbs.

**Qualifications**:

- Completion of grade 12 or have an equivalent combination of experience and education.
- Must have previous experience in a retail or customer service environment where focus was on providing an excellent customer experience.
- Point of Sale experience is necessary to be successful in the role.
- Being able to troubleshoot digital and technological issues is an asset.

**Remuneration**: $16.09 - $21.37 bi-weekly, plus 12% in lieu of stat holidays and vacation accrual. (Classification - Customer Service Rep I).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 12 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity and accountability. We are committed to equity, diversity and inclusion and are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Health and safety**

NAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.

**Additional requirements**

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

**Accommodations

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