Customer Experience Representative

1 week ago

Edmonton, Canada NAIT Full time

**NOTE**: This is a temporary position ending on or before September 2025, with the possibility of extension.

This position includes a variety of shifts flexing between the hours of 8am and 5:30pm including movement/shifts between Patricia, Souch and Main campus based on business needs.

Are you an engaged, customer-focused individual who is looking to work with an energetic team? Are you an independent thinker who shows initiative? _shop AT NAIT_ is looking for a creative, professional individual to join our team and provide outstanding customer experiences. We are more than just a bookstore, and not only will you serve those who walk in our doors, you will provide digital course material support and assist in fulfilling web and special orders. Our web order support includes processing online orders as well as the selling of digital resources, and trouble shooting student issues. Attention to detail is a must in this role and accurately processing transactions is of fundamental importance.

**Key Accountabilities**:

- Process sales and web orders in an efficient manner, modelling accuracy
- Support the picking and fulfillment of web and special orders
- Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner.
- Support the process of receiving, counting, tagging, and organizing inventory and customer orders
- Prepare merchandise for sale and assist in the promotion of products and specials
- Replenish floor stock and keep team informed of product sell-through observations
- When helping at the satellite campuses liaise with Buyers at Main campus to ensure students and staff needs are met
- Enact loss-prevention strategies in order to support a secure shopping environment

**Skills & Abilities**:

- Ability to work independently when needed
- Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist customers
- Excellent skills in customer service, communication, and teamwork
- The ability to learn and follow established departmental guidelines and procedures
- Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
- Must be able to lift up to 50 lbs. (30lbs often)

**Qualifications**:

- A current drivers license would be an asset and easy access to a vehicle as our two satellite campuses are difficult to get to on public transit.
- Must have previous experience in a retail or customer service environment where focus was on providing an excellent customer experience
- Point of Sale experience is necessary to be successful in the role
- Completion of grade 12 and a combination of experience and education related to the role

**Remuneration**: $947.47 - $1,257.91 bi-weekly, plus a comprehensive benefits package. (Classification - Customer Service Rep I)
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 12 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Health and safety**

You can find the latest information on NAIT’s response to COVID-19 at nait.ca/covid19.

**Additional requirements**

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

**Accommodations

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