Customer Experience Representative

1 month ago

Edmonton, Alberta, Canada NAIT (Northern Alberta Institute of Technology) Full time

In order to ensure your application is received by
NAIT for thorough review and consideration, please apply directly through our
Careers site at

NOTE: This is a temporary
position ending on or before November 2025 with the possibility of extension.
The successful candidate must have availability for varied shifts throughout
the school year to support business needs.

NOTE: This position is a 29 hour work week up to 5 days per week.

This position includes a variety of shifts flexing between the
hours of 8am and 5:30pm including movement/shifts between Patricia, Souch and
Main campus based on business needs.

Are you an engaged, customer-focused individual who is
looking to work with an energetic team? Are you an independent thinker
who shows initiative? shop AT NAIT is looking for a creative, professional
individual to join our team and provide outstanding customer experiences. We
are more than just a bookstore, and not only will you serve those who walk in
our doors, you will provide digital course material support and assist in
fulfilling web and special orders. Our web order support includes processing
online orders as well as the selling of digital resources, and trouble shooting
student issues. Attention to detail is a must in this role and accurately
processing transactions is of fundamental importance.

Key
Responsibilities:

  • Process sales and web
    orders in an efficient manner, modelling accuracy
  • Support the picking and
    fulfillment of web and special orders
  • Actively engage
    customers by offering support, suggesting items for purchase, answering
    questions, and resolving concerns in a friendly manner.
  • Support the process of
    receiving, counting, tagging, and organizing inventory and customer orders
  • Prepare merchandise for
    sale and assist in the promotion of products and specials
  • Replenish floor stock
    and keep team informed of product sell-through observations
  • When helping at the
    satellite campuses liaise with Buyers at Main campus to ensure students and
    staff needs are met
  • Enact loss-prevention
    strategies in order to support a secure shopping environment

Skills
& Abilities:

  • Ability to work independently when needed
  • Detail orientated and an
    agile learner with the ability to retain product knowledge and confidently
    assist customers
  • Excellent skills in
    customer service, communication, and teamwork
  • The ability to learn and
    follow established departmental guidelines and procedures
  • Flexibility with
    scheduling, including the ability to work increased hours during peak periods
    and some evening and weekend shifts
  • Working knowledge of Microsoft Office suite
  • Must be able to lift up to
    50 lbs. (30lbs often)

Qualifications:

  • A
    current drivers license would be an asset and easy access to a vehicle as our
    two satellite campuses are difficult to get to on public transit.
  • Must have previous
    experience in a retail or customer service environment where focus was on
    providing an excellent customer experience
  • Point of Sale experience
    is necessary to be successful in the role
  • Completion of grade 12 and
    a combination of experience and education related to the role

Applicants with
education credentials earned outside of Canada should have their credentials
evaluated by World Education Services or the International Qualifications
Assessment Service (IQAS).

Remuneration: $24,634.27
- $32,705.71 annually, plus a comprehensive benefits package. (Classification –
Customer Service Rep l).

This
position is covered by the Alberta Union of Provincial Employees (AUPE)
Collective Agreement.

Please submit a resume and cover letter
to be considered for this opportunity.

About
NAIT

We
are proud to have been named one of Alberta's Top Employers for 13 consecutive
years. Being part of a community that makes a difference in the lives of
students, staff, industry clients and partners, NAIT's culture reflects our
shared values of respect, collaboration, celebration, creativity, and
accountability.

People
are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and
wellness, work-life balance, recognition, and professional and personal growth.
In addition to excellent vacation time, we offer paid time off between
Christmas and New Year's.

NAIT
supports a flexible work environment, enabling staff to request approval for
on-campus, off-site, or hybrid work arrangements based on the nature of the
role. Please note that remote positions require employees to reside within
Canada.

NAIT
is committed to fostering an environment that supports equity and cultivates
inclusion through our Equity, Diversity, and Inclusion Strategy. We are a
proud partner of the Canadian Centre for Diversity and Inclusion and Pride at
Work Canada. While we encourage all qualified applicants to apply, only those
being considered will be contacted. If you require any accommodations, please
connect with us at



#LI-JN1

#LI-Onsite

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