Customer Experience Representative

7 months ago

Edmonton, Canada NAIT Full time

This position includes a variety of shifts flexing between the hours of 8am and 5:30pm including movement/shifts between Patricia, Souch and Main campus based on business needs.

**Key Responsibilities**:

- Accurately transfer inventory from sales floor or warehouse as required
- Process sales and web orders in an efficient manner, modelling accuracy
- Support the picking and fulfillment of web and special orders, transfers and returns.
- Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner.
- Support the process of receiving, counting, tagging, and organizing inventory and customer orders
- Prepare merchandise for sale and assist in the promotion of products and specials
- Replenish floor stock and keep team informed of product sell-through observations
- When helping at the satellite campuses liaise with Buyers at Main campus to ensure students and staff needs are met
- Enact loss-prevention strategies in order to support a secure shopping environment

**Skills & Abilities**:

- A positive, respectful attitude with skills in teamwork and customer service
- Excellent communication and interpersonal skills
- Attention to detail, planning and prioritizing skills, the ability to act with urgency to meet deadlines, and organizational skills are strong assets
- Ability to complete work accurately and in a timely manner
- A strong working knowledge of the Microsoft Office Suite and previous experience with a Retail Inventory Management system
- Flexibility to work varied shifts and hours to support business need
- The ability to lift 50 lbs (boxes of product), stand/walk for a majority of each shift, plus a willingness and ability to use a pallet jack

**Qualifications**:

- A current drivers license would be an asset and easy access to a vehicle as our two satellite campuses are difficult to get to on public transit.
- Must have previous experience in a retail or customer service environment where focus was on providing an excellent customer experience
- Point of Sale experience is necessary to be successful in the role
- Completion of grade 12 and a combination of experience and education related to the role

**Remuneration**: $24,634.27 - $32,705.71 (based on a 29 per hour work week) annually, plus a comprehensive benefits package. (Classification - Customer Service Rep l).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 13 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Additional requirements**

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

**Accommodations**

LI-JN1 #LI-Onsite

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