Customer Experience Representative

6 months ago

Edmonton, Canada NAIT Full time

This position includes a variety of shifts flexing between the hours of 8am and 5:30pm including movement/shifts between Patricia, Souch and Main campus based on business needs.

Are you an engaged, customer-focused individual who is looking to work with an energetic team? Are you an independent thinker who shows initiative? shop AT NAIT is looking for a creative, professional individual to join our team and provide outstanding customer experiences. We are more than just a bookstore, and not only will you serve those who walk in our doors, you will provide digital course material support and assist in fulfilling web and special orders. Our web order support includes processing online orders as well as the selling of digital resources, and trouble shooting student issues. Attention to detail is a must in this role and accurately processing transactions is of fundamental importance.

**Key Responsibilities**:

- Process sales and web orders in an efficient manner, modelling accuracy
- Support the picking and fulfillment of web and special orders
- Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner.
- Support the process of receiving, counting, tagging, and organizing inventory and customer orders
- Prepare merchandise for sale and assist in the promotion of products and specials
- Replenish floor stock and keep team informed of product sell-through observations
- When helping at the satellite campuses liaise with Buyers at Main campus to ensure students and staff needs are met
- Enact loss-prevention strategies in order to support a secure shopping environment

**Skills & Abilities**:

- Ability to work independently when needed
- Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist customers
- Excellent skills in customer service, communication, and teamwork
- The ability to learn and follow established departmental guidelines and procedures
- Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
- Working knowledge of Microsoft Office suite
- Must be able to lift up to 50 lbs. (30lbs often)

**Qualifications**:

- A current drivers license would be an asset and easy access to a vehicle as our two satellite campuses are difficult to get to on public transit.
- Must have previous experience in a retail or customer service environment where focus was on providing an excellent customer experience
- Point of Sale experience is necessary to be successful in the role
- Completion of grade 12 and a combination of experience and education related to the role

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

**Remuneration**: $24,634.27 - $32,705.71 annually, plus a comprehensive benefits package. (Classification - Customer Service Rep l).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

We are proud to have been named one of Alberta’s Top Employers for 13 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

LI-JN1 #LI-Onsite

  • Customer Experience Representative

    3 months ago

    Edmonton, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About Nova Cannabis Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Enterprise Holdings Full time

    The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service...

  • Customer Experience Representative

    3 months ago

    Edmonton, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About SNDL SNDL is a public company whose shares are traded on the Nasdaq under the symbol "SNDL." SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis....

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Bluewave Energy Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Bluewave Energy Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Customer Experience Representative

    4 weeks ago

    Edmonton, Alberta, Canada FYidoctors Full time

    About UsFYidoctors prioritizes patient well-being, earning trust from thousands across North America with our doctor-led approach.We've grown rapidly since 2007, expanding from 30 to over 350 locations and employing more than 3,000 people who serve patients every day.What We OfferCompensation:An excellent salary range of $45,000 - $65,000 per...

  • Customer Experience Representative

    1 month ago

    Edmonton, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About Nova Cannabis Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis...

  • Customer Experience Center Representative

    2 months ago

    Edmonton, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience! **How will you CONTRIBUTE and...

  • Customer Service Representative for Self-Checkout Experience

    3 weeks ago

    Edmonton, Alberta, Canada Walmart Canada Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for Self-Checkout Experience. In this role, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.

  • Bilingual Customer Experience Representative

    6 months ago

    Edmonton, Canada Ennis Fabrics Full time

    Bilingual Customer Experience Representative (Full-time Remote - Work from Home) Languages Required: English & French Full time Hours: 9:00 AM MST - 5:30 PM MST - Monday - Friday (40 Hours per week) Location: Full-time remote - Work from Home Primary Responsibilities: (not in sequence of importance) Order Management: - Process orders accurately, advising...

  • Customer Experience Specialist

    3 months ago

    Edmonton, Alberta, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Edmonton, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...

  • Customer Experience Representative

    7 months ago

    Edmonton, Canada Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada’s 3C’s of Customer Service and work as a team member in the Customer Experience Centre. In this capacity, he/she is responsible to respond to all customers inquiries (orders, general...

  • Customer Experience Representative

    7 months ago

    Edmonton, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Indigo Books & Music Full time

    Company Description **Location: IndigoSpirit Southgate Centre** **Shift: Weekday/Daytime/Evening Availability Required** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Indigo Books & Music Full time

    **Company Description** **_ Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail...

  • Customer Experience Representative

    4 months ago

    Edmonton, Canada Indigo Books & Music Full time

    **Company Description** Location: IndigoSpirit Southgate Centre** **Shift: Flexible Weekday/Daytime/Evening Availability Required** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo,...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Indigo Books & Music Full time

    Company Description Early Morning Operations - 5 am start Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Indigo Books & Music Full time

    Company Description **Location: Chapters Westside** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Customer Experience Representative

    4 months ago

    Edmonton, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada NAIT (Northern Alberta Institute of Technology) Full time

    This position includes a variety of shifts flexing between the hours of 8am and 5:30pm including movement/shifts between Patricia, Souch and Main campus based on business needs. Are you an engaged, customer-focused individual who is looking to work with an energetic team? Are you an independent thinker who shows initiative? shop AT NAIT is looking for a...