Customer Care Representative
2 weeks ago
_**Customer Care Representative - Edmonton, AB**_
**RESPONSIBILITIES**:
Provide commercial parts support to our customers
Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders
Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances, returns and customer complaints
Assist in investigating problems relating to Part Sales, Pricing, Deliveries Returns inspections, Credits issues
Work with both RDC and GDC inbound replenishment and order fulfillment to expedites orders and actively seeking alternatives to improve our delivery and/reduce back-orders. You will act as an escalation point for the Customer with a focus on manual allocations and finding alternative solutions.
Working with External Sales team and Supply Chain, you will coordinate and lead customer engagement activities from pro-active selling to follow-up and expediting open orders.
Maintain a courteous and professional demeanor and communication with customers and internal staff at all times
**KNOWLEDGE, SKILLS AND ABILITIES**:
Must possess excellent oral and written communication skills
Mining and/or construction industries experience is highly preferred
Proficiency in Word, Excel, Outlook
Experience in M3 is an asset
Must be self-motivated, detail oriented, able to manage multiple priorities and highly organized
**EXPERIENCE**:
Five to ten years of Customer Service experience preferred
High school diploma required, post-secondary education preferred or equivalent work experience with 3-5 years in a Technical Service/Inside Sales/ Proposal Preparation role
**Additional tasks and duties may be required**
- **Recruiting Manager**:_ _Mike Cassidy_
- **HR Manager**:_Nathalie Gaudet_
- **Deadline**:_January 27, 2023_
- **Recruitment #**_ _66332_
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Work Location: Hybrid remote in Edmonton, AB
Application deadline: 2023-01-27
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