Customer Experience Representative

6 months ago

Edmonton, Canada NAIT (Northern Alberta Institute of Technology) Full time

**NOTE**: This competition is limited to current salaried NAIT staff.

**Key Responsibilities**:
Process sales and web orders in an efficient manner, modelling accuracy
Support the process of receiving, counting, tagging, and organizing inventory and customer orders
Prepare merchandise for sale and assist in the promotion of products and specials
Replenish floor stock and keep team informed of product sell-through observations
Support the picking and fulfillment of web and curbside service
Liaise with Buyers at Main campus to ensure students and staff needs are met
Enact loss-prevention strategies in order to support a secure shopping environment

**Skills & Abilities**:
Ability to work independently
Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist customers
Excellent skills in customer service, communication, and teamwork
The ability to learn and follow established departmental guidelines and procedures
Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
Must be able to lift to 50 lbs.

**Qualifications**:
Must have previous experience in a retail or customer service environment where focus was on providing an excellent customer experience
Point of Sale experience is necessary to be successful in the role
Completion of grade 12 or have an equivalent combination of experience and education

**Remuneration**: $16,936.06 - $22,485.18 annually (based on 20 hours per week), plus a comprehensive benefits package. (Classification - Customer Service Rep l).

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

At NAIT, people matter.

We're proud to have been named one of Alberta's Top Employers for 13 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

What we offer

We've created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

Additional requirements

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

Accommodations

LI-JN1 #LI-Onsite #LI-DNI

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