Customer Experience Representative
6 months ago
**How will you CONTRIBUTE and GROW?**:
The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada’s 3C’s of Customer Service and work as a team member in the Customer Experience Centre. In this capacity, he/she is responsible to respond to all customers inquiries (orders, general support, web requests, invoicing and technical) in order to promote and deliver profitable sales growth.
**3. Coordinates logistics**:Identifies and sells to the customer the shipping method (and ship from) that allows meeting customer requirements. Takes ownership of commitments made to customers and ensures timely delivery. When applicable: Tracks pending/unbilled shipping orders in the system. Processes and confirms shipping orders. Communicates with logistics/dispatch for adequate replenishment of cylinders. Records incoming shipments and run back-order reports.
**4 **. **Continuous **Improvement of Process**:Works with his/her team and multifunctional teams to continuously improve work processes. Follow processes and procedures. Identifies the causes of problems and proposes corrective measures.
**__________**:
**Are you a MATCH?**:
- Education: Post-secondary diploma (College or University) in Marketing, Sales or a related field
- Specialized knowledge : Ring Central, Computer systems, Google Suites, ERP, CRM
- Skills : good written and oral communication in French and English; has working knowledge of welding processes and/or products.
- Experience: 2 to 5 years of experience in a call center environment
**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
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