Donor Experience Coordinator

4 months ago

Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

**About Holland Bloorview Foundation**:
Holland Bloorview Kids Rehabilitation Hospital Foundation is the largest foundation in Canada dedicated to supporting childhood disability inclusion, research, care and academic leadership. In partnership with the hospital, our mission is to inspire the community to help Holland Bloorview create the most meaningful and healthy futures for all children, youth and families.

Thanks to generous donors, our Foundation raises over $20 million annually and creates public engagement to eliminate disability stigma.

What we care about at the Holland Bloorview Foundation:
**Innovation**
We shake up old ways of doing things. We push the boundaries and create sector-leading fundraising experiences. We try, fail, and try again, only this time better.

**Gratitude**
We believe in the power of community to do good, and go out of our way to say thank you. We value the small and the large, the old and the new, and treat our community with respect and gratitude.

**Inclusion**
We value and amplify diverse voices - both in our workplace and in our work. We commit to ensuring our fundraising and communications practices are inclusive and that our vision includes all voices.

**Teamwork**
We lead with empathy, compassion, and respect. We work as a team, trusting and empowering each other to get things done, and rolling up our sleeves to help each other out when we need to. We have each other’s backs, and recognize that ultimately, we’re all working toward the same goal of creating a world of possibilities for kids with disabilities.

**Joy**
We find lightness and joy and support each other through the tough times. We share laughter, celebrate successes, and bring our whole selves to the workplace.

**Integrity**
We are thoughtful stewards of our community’s donations and our client’s stories. We live our values every day, and do the right thing, even when no one is looking.

**The Position**:
Holland Bloorview Kids Rehabilitation Hospital Foundation is seeking a dynamic, donor-centric, fundraising professional to join the Foundation’s Strategy and Public Engagement team. The Donor Experience Coordinator plays a key role implementing Holland Bloorview’s best-in-class stewardship program, ensuring donors and supporters feel appreciated, and receive the best donor experience possible. This role reports to the Manager, Direct Marketing and acts as the first point of contact for donor inquiries and provides support to the direct marketing and tribute giving portfolios.

The Donor Experience Coordinator is a member of Holland Bloorview’s communications and public engagement (CPE) team, which is comprised of both hospital and foundation colleagues. Working in collaboration, they build brand awareness, promote disability inclusion, and engage the community to support philanthropic giving to Holland Bloorview.

This role is hybrid in nature, with a combination of “work-from-home” and “on site as-needed” for donor stewardship initiatives, tours, team-building activities etc. On average it will require about 1/3 of the days onsite. Interested? Let's make it work. Our team members are empowered to take ownership of their schedules and workflows.

**Key Responsibilities**
- Donor support and stewardship_
- Provide excellent customer service and stewardship to donors, fundraisers and volunteers
- Proactively reach out to donors to update their contact or donation information
- Support department stewardship, cultivation and solicitation activities
- Capes for Kids_
- Provide excellent customer service and stewardship to fundraisers
- Support Capes for Kids cape pick-ups and activities as needed, including evening and weekend time slots in February and March annually
- Direct Marketing_
- Using a donor-centered approach, support the implementation of an integrated and strategic direct marketing program that includes acquisition, renewal, and upgrade strategies, both online and offline
- Assist with the administration of Holland Bloorview’s monthly giving program
- Execute marketing, cultivation, and stewardship strategies for Tribute Giving programs, including commemorative giving, and grateful family giving, with a goal of acquiring and retaining new donors
- Administration _
- Update Holland Bloorview’s donor database (Raiser’s Edge) and digital fundraising platforms (Engaging Networks)
- Work alongside departmental volunteers, vendors, and consultants
- Provide backup front desk support as needed
- Other duties as assigned

**Job Requirements**
- 1-2 year’s experience in customer/donor service, direct marketing or a related field; or a combination of related experience and education
- Outstanding customer/donor service skills and very strong person to person relationship-building skills
- Exceptional computer skills and the ability to learn new technology quickly
- Excellent organizational, planning, and time management skills
- Experience managing the priorities of mul

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