Donor Care Coordinator

3 weeks ago

Toronto, Canada SAVE THE CHILDREN-CANADA Full time

This position is covered under CUPE Bargaining Unit_

Save the Children believes every child has the right to a future. In Canada and around the world, we do whatever it takes - every day and in times of crisis - to support children to fulfill their rights to a healthy start in life, the opportunity to learn, and protection from harm. With over 100 years of experience, Save the Children is the world’s first and leading independent children’s organization - transforming lives and the future we share.

**THE IMPACT YOU WILL MAKE**:
The Donor Care Coordinator plays an integral role in the donor experience at Save the Children by providing outstanding donor stewardship and delivering on retention activities at all levels of giving, including one-time gifts and recurring gifts. This role will champion the delivery of exceptional customer service and ensure accuracy and timeliness in the areas of gift processing, gift acknowledgement, tax receipting and managing supporter communications. The Coordinator works closely with the database team, internal stakeholders and fundraising leads to facilitate these activities and plays a critical role in processing gifts for the major gift, corporate, foundation and planned gift portfolios.

**Responsibilities include (but are not limited to)**:
**Donor Care**
- Contribute to the implementation of the SCC donor journey to ensure every donor has an exceptional experience.
- Handle sensitive donor inquiries with tact/diplomacy.
- Ensure response times are within established service level agreements.
- Manage the donor cancellation process.
- Donor retention: Implement winback or retention efforts.
- Identify opportunities for donors to further their support of SCC.
- Support an environment of “partnership” with all donors.

**Donation Processing, Tax Receipting and Record Management**
- Process donations and returned mail accurately and in a timely manner.
- Issue tax receipts in an accurate and timely manner according to service level agreements and in adherence to CRA regulations.
- Data entry, including creating new records and updating existing records in the CRM.
- Maintain complete and accurate records of all donations and other related transactions with donors.
- Vendor file processing (e.g. donations made via 3rd party, F2F or telemarketing).
- Adhere to privacy legislation with regard to handling personal and financial data of constituents.

**Stakeholder Management**
- Support internal stakeholders as required, including fundraising leads in Resource Development, Finance and other areas of SCC.
- Manage communication and processes as required.
- Support an environment of “partnership”.
- Identify opportunities to improve processes.

**Other**
- Support the annual audit and requests for information.
- Support the annual update of donor communications.
- Additional projects as required.

**Qualifications include (but are not limited to)**:

- A minimum of 1-3 years of relevant work experience; experience working in a fundraising and/or not-for-profit environment strongly preferred.
- Strong attention to detail and accuracy.
- Exceptional verbal, interpersonal and influential skills required to interact with internal and external stakeholders including staff, volunteers, vendors, and donors.
- Excellent organizational, planning and time management skills.
- Highly collaborative style/team player.
- Capable of exercising independent judgment and flexibility.
- Donor or customer retention and/or sales skills.
- Experience with fundraising databases or CRMs.
- Strong critical thinking and problem-solving skills.
- Make sound decisions that are responsible and in adherence to organizational policies.
- Ability to work some evening and weekends as required.

***WHAT WE OFFER**

This position salary range between **$48,307.23 - $59,756.48 **CAD** depending on skills and experience. In addition to this, our employees will have the following package of additional benefits:

- Comprehensive benefits package for you and your dependents available in three months after employment.
- Coordinated benefits for your partner paid by Save the Children Canada.
- Hybrid workplace, and flexible work hours to support employee wellbeing and productivity.
- Confidential Employee Assistance Program services available to you and your dependents from your first day of employment.
- Discounted rate for a GoodLife membership.
- Organization-wide membership with Headspace.
- 3 weeks of annual leave.
- In addition to annual leave, we offer a December 25 - January 1 office closure (SAVE Days) so we can all recharge simultaneously.
- Paid 5-day-personal days.
- Paid 1-day-float days.
- Paid 10-day-sick leave.
- Parental leave top-up.
- Employer contributions to group pension plan.
- Learning and development opportunities and specialized training.

**HOW TO APPLY?**

It is our individual and collective responsibility to ensure all children are protected from deliberate or unintentional acts

  • Coordinator, Donor Care

    3 weeks ago

    Toronto, Canada SickKids Foundation Full time

    ABOUT US SickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit children in Canada and around the world. As the...

  • Donor Care Coordinator

    2 weeks ago

    Toronto, Canada Canadian Partnership for Women and Children Full time

    This position is covered under CUPE Bargaining Unit Save the Children believes every child has the right to a future. In Canada and around the world, we do whatever it takes – every day and in times of crisis – to support children to fulfill their rights to a healthy start in life, the opportunity to learn, and protection from harm. With over 100 years...

  • Bilingual Donor Care Coordinator

    3 weeks ago

    Toronto, Canada SAVE THE CHILDREN-CANADA Full time

    This position is covered under CUPE Bargaining Unit._ Save the Children believes every child has the right to a future. In Canada and around the world, we do whatever it takes - every day and in times of crisis - to support children to fulfill their rights to a healthy start in life, the opportunity to learn, and protection from harm. With over 100 years of...

  • ▷ Immediate Start: Coordinator, Donor Care

    1 week ago

    Toronto, Canada SickKids Foundation Full time

    SickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit children in Canada and around the world. As the fundraising...

  • ▷ (Immediate Start) Coordinator, Donor Care

    2 weeks ago

    Toronto, Canada SickKids Foundation Full time

    SickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit children in Canada and around the world. As the fundraising...

  • Donor Relations Coordinator

    3 weeks ago

    Toronto, Canada SAVE THE CHILDREN-CANADA Full time

    (This position is covered under CUPE Bargaining Unit - Band 3)_ Save the Children Canada is a member of Save the Children International, a federation that works in more than 119 countries worldwide delivering programs focused on health and nutrition, education, child protection, child poverty, humanitarian response, and child rights governance. As the...

  • Donor Relations Coordinator

    2 days ago

    Toronto, Canada Hope Air Full time

    **Location**: Remote Toronto, Ontario or Vancouver, British Columbia Canada **About the Donor Relations Coordinator position**: Reporting to the Senior Manager, Annual Giving, the Donor Relations Coordinator will contribute to the ongoing development and implementation of impeccable donor engagement, cultivation, stewardship and recognition activities and...

  • Medical Donor Coordinator

    2 days ago

    Toronto, Ontario, Canada Ontario Health Full time

    About the PositionWe are seeking a skilled and compassionate Medical Donor Coordinator to join our team at Ontario Health in Hamilton, ON.The successful candidate will have a strong background in critical care and/or organ and tissue donation experience, with excellent communication and interpersonal skills.Key Responsibilities:Coordinate the donation...

  • Donor Experience Coordinator

    4 days ago

    Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    **About Holland Bloorview Foundation**: Holland Bloorview Kids Rehabilitation Hospital Foundation is the largest foundation in Canada dedicated to supporting childhood disability inclusion, research, care and academic leadership. In partnership with the hospital, our mission is to inspire the community to help Holland Bloorview create the most meaningful and...

  • Donor Care Specialist

    4 days ago

    Toronto, Ontario, Canada Moncel Full time

    About the RoleThis Database and Donor Care Coordinator position at Moncel offers an exciting opportunity to join our team as a key player in ensuring optimal data integrity and supporting fundraising efforts.ResponsibilitiesDatabase AdministrationManages the administration of our donor databases.Prepares data for reports and direct mail/email...

  • Donor Care Specialist

    4 weeks ago

    Toronto, Canada Covenant House Toronto Full time

    **Position**: Donor Care Specialist - Contract **Reports to**: Donor Services Manager **Department**: Development and Communications **Location**: Toronto Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of 24-7 services...

  • Donor Care Specialist

    4 weeks ago

    Toronto, Canada Covenant House Toronto Full time

    **Donor Care Specialist **Development and Communications **3-Month Contract** *** **Level 4** *** Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day. More than a place to...

  • Donor Relations Coordinator

    2 weeks ago

    Toronto, Canada York University Full time

    **Purpose**: Advancement at York leads and inspires meaningful engagement and philanthropic support from alumni and friends to advance the University's mission. We are also deeply committed to building the reputation of York University as a leading, progressive, research-intensive University uniquely positioned for the betterment of society in the 21st...

  • Fundraising Coordinator, Donor Relations and Annual

    3 weeks ago

    Toronto, Canada Community Living Toronto Full time

    **ROLE SUMMARY** The Fundraising Coordinator, Donor Relations and Annual Giving is a multifaceted position with key responsibilities for data management, donor relations, direct mail campaigns, monthly giving and tribute programs. As a key contact for donors and stakeholders, this position is customer service driven and supports donor and stakeholder...

  • Donor Care and Office Associate

    3 weeks ago

    Toronto, Canada Pesce & Associates Full time

    **The International Fellowship of Christians and Jews of Canada (IFCJ Canada) is a leading Canadian religious charity building bridges between Christians and Jews, blessing Israel and the Jewish people around the world with humanitarian care and life-saving aid.** **The IFCJ Canada office is located in downtown Toronto, Ontario at the intersection of...

  • Coord, Donor

    4 weeks ago

    Toronto, Canada Rogers Communications Full time

    At the Toronto Blue Jays, our mission is to get better every day to win world series championships and celebrate with our fans across Canada. Whether you are part of our team on or off the field, we have an unwavering commitment to elevate every aspect of our roles, consistently innovating and delivering excellence each day. We offer a unique and exciting...

  • Donor Care Representative

    4 weeks ago

    Toronto, Canada Make-a-Wish Full time

    **Donor Care Representative** **"The best prescription I've ever given is a wish."** - Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada - **What is Your Biggest Wish?** Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? **If...

  • Donor Engagement Officer

    2 weeks ago

    Toronto, Canada Women's College Hospital Full time

    Reporting to the Director of Donor Experience and Engagement, the Donor Engagement Officer leads the implementation of donor engagement opportunities and activities to enhance donor relationships and deepen engagement with our growing community of supporters. Working closely with the Director of Donor Experience & Engagement and with the support of the Donor...

  • Donor Engagement Specialist

    7 days ago

    Toronto, Ontario, Canada SickKids Foundation Full time

    OverviewAt SickKids Foundation, we are driven by our core values of integrity, collaboration, excellence, innovation, and inclusion. We strive to deliver a superior donor experience, invest in our people and culture, drive innovative and sustainable fundraising, and lead in digital charity.Job DescriptionThe Coordinator, Donor Care will play a key role in...

  • Donor Care Representative

    10 hours ago

    Toronto, Canada Canadian Cancer Society Full time

    **Job Title**: Call Center Representative (Donor Care, Outbound) **Employment Status**: Regular, Full-Time **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, from...