Technical Support Specialist
4 months ago
Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: Experience an asset
**Work setting**:
- Help desk
- Telecommunications industry
**Tasks**:
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
**Supervision**:
- No supervision responsibility
**Computer and technology knowledge**:
- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- MAC
- Linux
- JavaOS
- Networking software
- Networking hardware
- Internet
- File management software
- Word processing software
- Presentation software
- Communication software
- Database software
- Programming languages
- Software development
- Mac OS
- MS Active Directory
- MS Office
- MS Windows
- SQL
- SharePoint
- TCP/IP
- Wireless networks
**Transportation/travel information**:
- Public transportation is available
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Standing for extended periods
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
**Financial benefits**:
- Life insurance
- Pension plan
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:
- Free parking available
- Team building opportunities
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