Technical Support Specialist
6 months ago
Duties and Responsibilities:
- Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs.
- Document all customer interactions and resolutions in the existing case management systems.
- Actively contribute to our technical knowledge base, online community, and other technical documentation.
- Collaboration with internal teams in identifying product defects, designing solutions, and testing.
- Work effectively with cross-functional teams to include Sales, Channel, Support, Engineering, Operations, etc.
- Required to work some statutory holidays and participate in a rotational After-Hours program with paid compensation.
Skills and Qualifications:
- 2+ years in a Technical Support or Help Desk role, preferably in SaaS
- 1+ years working with/exposure to SQL
- 1+ years working in/exposure to Linux or Windows operating systems
- Bilingual English/French capabilities are preferred
- A keen, analytical mind and advanced problem solving-skills coupled with a commitment to extraordinary customer experience
- Excellent communication skills - both in verbal and written correspondence
- Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment while meeting critical SLA’s and deadlines
- Completed post-secondary education in a related field
- Customer service experience working in the Food & Beverage or Hospitality Industry is an asset
- Experience with Point of Sale (POS) software is an asset
- Experience in leading a small team will be an asset
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Linux: 2 years (preferred)
- SQL: 2 years (preferred)
- SaaS: 1 year (preferred)
Work Location: In person
-
Technical Support Specialist
6 months ago
North York, Canada WeVend Full time**Technical Support Specialist** Job Summary: We are looking for a technical Support specialist to provides assistance with managing and maintaining the organization's computer systems, networks, and user environment. This role involves installing, configuring, and troubleshooting hardware and software, as well as communicating with other departments, 3rd...
-
Technical Support Specialist
6 months ago
North York, Canada Career Nexus Inc. Full time**Job Title**: Level-II Technical Support Specialist **Location**: North York, ON **Job Type**: Full Time, Permanent **Pay Rate**: $50,000 - $60,000 + Benefits **Industry**: Biometric Security Solutions **Job Category**: Technical Support Our company is seeking a Level-II Technical Support Specialist to join our Technical Services team. In this role, you...
-
Technical Support Specialist
6 months ago
North York, Canada Connectability Full time**Who is Connectability? Who do we work with?** Connectability is a rapidly growing Managed IT Services Provider located in central Toronto. We have been delivering industry-leading Managed IT Services, Cybersecurity Services, cloud services, and data backup to clients across the GTA for 28+ years. While a lot has changed in that time, one thing that...
-
Technical Support Specialist
6 months ago
North York, Canada Career Nexus Inc. Full time**Job Title**: Technical Support Specialist - Access Control **Location**: North York, ON **Job Type**: Full Time, Permanent **Pay Rate**: $50,000 - $60,000 + Benefits **Industry**: Biometric Security Solutions **Job Category**: Technical Support Our company is seeking a Technical Support Specialist - Access Control to join our Technical Services team. In...
-
Technical Support Desk Specialist
6 months ago
North York, Canada Techify Inc Full timeWe are looking for a technical support desk specialist to join our Remote Operations team, to work with customers by phone or onsite to fix their computer problems and make things run right again. This is a challenging technical support job where every day is different and you’ll use industry-leading tools to help businesses eliminate frustrating computer...
-
Technical Support Specialist I
4 months ago
North York, Canada Connexall Full time**GlobeStar Systems **is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve...
-
Onsite Support
4 months ago
North Vancouver, Canada Technikel Solutions Ltd. Full time**Onsite Support & Technical Support Specialist** Are you an **experienced Technical Support Specialist **with 2 plus years experience working for a **Managed Service Provider**? We are a North Van MSP, that offers a dynamic, goal-oriented workplace. We support our staff in building their careers and living a balanced life. **Position: Onsite Support &...
-
Technical Support Specialist
6 months ago
North York, Canada Connexall Full timeEducation: - Expérience: **Education**: - College/CEGEP **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...
-
Technical Support Specialist
3 months ago
North York, Canada GlobeStar Systems Inc. Full timeWork Term: Permanent - Work Language: English - Hours: 37.5 hours per week - Education: College/CEGEP - Experience: Experience an asset **Work setting**: - Private company, corporation or industry **Tasks**: - Report on the performance of computer systems and networks - Consult user guides, technical manuals and other documents to research and implement...
-
Technical Sales Specialist
7 months ago
North York, Canada NUTRIZA INC. Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 to less than 7 months **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop reports and proposals to...
-
Technical Sales Specialist
4 months ago
North York, Canada NUTRIZA INC. Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources to recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service - Deliver sales presentations -...
-
Technical Support Specialist
4 months ago
North Vancouver, Canada ICBC Full timeAre you a current ICBC Employee? Click here to access our internal portal. We are hiring a Technical Support Specialist for a Fulltime Permanent opportunity. The IS Technology Operations Centre (TOC) team provides 24/7 support and strives to reduce both the impact and duration of outages of ICBC systems through effective alerting and monitoring; timely,...
-
Specialist, IT Support
6 months ago
North York, Canada Hanson Canada Full time**About Hanson College** Hanson College, established in 2001, is a private educational institution that delivers college diploma programs and language training programs to international students. Our two campuses are located in Toronto and Brampton, Ontario. Our team is committed to providing an inclusive and accessible environment for higher education. We...
-
Technical Support Specialist
4 months ago
North York, Canada GlobeStar Systems Inc. Full timeWork Term: Permanent - Work Language: English - Hours: 37.5 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: Experience an asset **Work setting**: - Help desk - Telecommunications industry **Tasks**: - Give access to computer networks - Respond to users...
-
Technical Support Supervisor
6 months ago
North York, Canada Apollo Health & Beauty Care Inc. Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...
-
Technical Support Agent
2 weeks ago
North York, Canada Global Wireless Solutions Inc. Full timeEducation: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience - ** Work setting**: - Telecommunications industry - ** Tasks**: - Report on the performance of computer systems and networks - Consult user guides, technical manuals and other...
-
Technical Support Representative
6 months ago
North York, Canada Carry Telecom Inc Full timeA Technical Support Representative, will be the first line of contact for any issues regarding our customers internet related issues. For example slow speed, no internet and also help with setting up the modems we provide if they need assistance. - Manage large amounts of inbound calls in a timely manner. - Manage out bound calls as well - Identify client's...
-
Level 1 Technical Support
6 months ago
North York, Canada Lara Joh IT Services Inc. Full time**Position: Level 1 Technical Support** Job Summary: We are looking for a dedicated and tech-savvy individual to join our startup MSP team as a Level 1 Technical Support. The primary responsibility of this role is to provide excellent customer service and technical assistance to our clients. You will be responsible for resolving technical issues,...
-
Level 1 Technical Support
6 months ago
North York, Canada Lara Joh IT Services Inc. Full time**Position: Level 1 Technical Support** Job Summary: We are looking for a dedicated and tech-savvy individual to join our startup MSP team as a Level 1 Technical Support. The primary responsibility of this role is to provide excellent customer service and technical assistance to our clients. You will be responsible for resolving technical issues,...
-
Technical Support Specialist
6 months ago
North Bay, Canada North Bay Regional Health Centre Full time**EXTERNAL VACANCY** **ONE (1) PERMANENT FULL TIME** **INFORMATION SYSTEMS TECHNICAL SUPPORT SPECIALIST** **SALARY: FROM $64,291 TO $80,418 YEARLY BASED ON EXPERIENCE** The incumbent will be responsible to the IT Manager. Responsibilities include assisting the Information Systems Technical Support staff with ongoing user support. **WHAT WE OFFER**: -...