Onsite Support

3 months ago


North Vancouver, Canada Technikel Solutions Ltd. Full time

**Onsite Support & Technical Support Specialist**

Are you an **experienced Technical Support Specialist **with 2 plus years experience working for a **Managed Service Provider**? We are a North Van MSP, that offers a dynamic, goal-oriented workplace. We support our staff in building their careers and living a balanced life.

**Position: Onsite Support & Technical Support Specialist**

The Onsite Support & Technical Support Specialist will initially work in-house before starting onsite visits. The Technical Support Specialist is vital to our company being our first line of technical support for all service requests from our clients. The Technical Support Specialist is responsible for addressing the incoming support requests quickly and professionally, maintaining open and clear communication with the client about the progress of the resolution. You must have a proven track record of the ability to successfully troubleshoot, diagnose, and resolve various tiers of Help Desk issues. Onsite Support involves visiting client sites across the Lower Mainland.

**Responsibilities**:

- Group Management, Office 365 Management
- Setting up new laptops/workstations
- To troubleshoot client technical issues remotely and on site
- To document and follow up on tickets with complete accuracy until it has been resolved
- To work with the team to develop processes to continually improve service delivery
- To communicate with customers in a respectful and clear manner
- Strong problem-solving Skills - Must be able to think outside the box
- To troubleshoot client technical issues remotely and on site
- Responsible for setting up new hardware and software at client sites
- To resolve escalated Tier 3 Help Desk issues
- To document and follow up on tickets with complete accuracy until it has been resolved or escalated.
- To work with the team to develop processes to continually improve service delivery.
- Support services for Microsoft related technologies - Office365, Server, Windows, etc
- Technical support of the network - WAN, LAN, Routers, Switches, etc
- Remote access troubleshooting including VPN, RDS, etc

**Knowledge and Technical Skills**:

- Certificate or higher in a computer related field and/or 2+ years of technical support work experience
- Office 365 Administration
- Windows Server 2012+ experience with Hyper-V, Active Directory and GPO’s
- Industry IT Certifications: MCP, MCSA, MCITP, Azure, CCNA
- Experience with Ticketing systems and RMM
- Understanding of cloud technologies including Azure, Office365, GSUITE, and more
- Multi-task and adapt to changes and direction quickly
- Ability to script is an asset
- Understanding of the Mac and iOS operating systems
- Self motivation
- Team player
- **Strong Communication Skills**: Ability to articulate technical information in a clear and non-technical way.
- **Client-Focused Attitude**: Demonstrated ability to engage with clients professionally and empathetically. Engage with clients in a friendly and professional manner, ensuring a positive experience and clear understanding of their IT issues.
- **Outgoing Personality**: Comfort and enthusiasm for interacting with clients, combined with a proactive approach to problem-solving.

**Other Assets**:

- Experience with Ticketing System and RMM
- Advanced Networking Knowledge (DHCP/DNS, Switching/Routing, VLAN, VPNs)

**Benefits**:

- Working with an amazing team of people and a great culture
- New office with a paid parking spot in Lower Lonsdale
- Quarterly socials events
- Paid sick days, longer vacation time and extended health benefits
- Office snacks and drinks
- Ping pong tournaments
- **Company Vehicle**: A company vehicle will be provided for work-related travel. Please note that the vehicle must remain at the office outside of work hours.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- On call

Application question(s):
Work Location: In person



  • North York, Canada Data Integrity Inc. Full time

    **Responsibilities**: - This position is for a Professional IT onsite support agent for a client where you will be stationed most or all of the time - The client is located at Yonge and the 401, close to Yorkmills Station - Provide technical assistance with computer hardware and software - Resolve issues for clients via phone, in person, and...


  • Vancouver, Canada DXC Technology Full time

    Desktop Support Technician - Modern Workplace - Onsite in **Vancouver, BC** Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely. **About this...

  • Onsite IT Specialist

    5 months ago


    Vancouver, Canada Hexafusion Canada Inc. Full time

    Job Title**:Onsite IT Specialist** Company Name: Hexafusion IT Solutions Location: Vancouver, BC **----------------------------------------------------------------------------------------** **IMPORTANT: PLEASE READ BEFORE APPLYING** To ensure a smooth and effective recruitment process, kindly adhere to the instructions below: - **Role Requirements**:...

  • Support Analyst

    6 months ago


    Vancouver, Canada Lululemon Full time

    who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...


  • Timiskaming North (Iroquois Falls A), Canada Grainger Full time

    Job Responsibilities:As a Senior Onsite Services Leader at Grainger, you will be responsible for leading a team of Onsite Service Representatives/Specialists across a large and remote geography. Your primary goal will be to ensure the successful execution of on-site services activities through demonstrated leadership in talent excellence, customer service,...

  • Onsite Supervisor

    3 months ago


    Vancouver, Canada Canucks Autism Network Society Full time

    **Wage**:$28/hour + 10% in lieu of benefits ($30.80/hr) **Hours**: Evenings & weekends; several hours per week from October 2024 to March 2025 **Locations**: Coquitlam and Vancouver **Available Programs**: - ** Hockey in Vancouver at Britannia Community Centre: Fridays, October 18 to December 20, 2024*, 8:45-10:00am (Orientation on October 18,...

  • System Administrator

    6 months ago


    Vancouver, Canada Compugen Inc Full time

    **Job Title** - System Administrator - Onsite **Vacancy No** - VN6991 **Work Location** - Vancouver, BC **Base Pay Range** - $50-$60 Hourly (Note: This range is not applicable to Independent Contractors.) **Job Details** **About Compugen**: Compugen is one of Canada's top Information Technology (IT) solution providers with extensive service and support...


  • Vancouver, Canada Compugen Inc Full time

    **Job Title** Mobile Deployment Technician - Onsite **Vacancy No** VN7363 **Company Name** Compugen Inc **Work Location** Vancouver, BC **Base Pay Range** $20-$35 Hourly (Note: This range is not applicable to Independent Contractors.) **Job Details** **Position: Mobile Deployment Technician** **Location: Richmond, BC** **About...


  • Vancouver, Canada ARC Document Solutions Full time

    Onsite Document Specialist Job Outline Reports To: MPS Manager, Western Canada Location: Vancouver, BC **Job Type**: Full Time, Hourly, Permanent Work Schedule: M-F; 8:00AM-4:30PM Pay Range: $22 to $24 per hour, depending on experience, plus benefits and paid vacation time. SUMMARY An exciting and dynamic print service role working independently within...


  • Vancouver, Canada Compugen Inc Full time

    **Job Title** - Program Data Administrator - Onsite **Vacancy No** - VN6922 **Work Location** - Vancouver, BC **Base Pay Range** - $20-$25 Hourly (Note: This range is not applicable to Independent Contractors.) **Job Details** **Position**:Program Data Administrator** **Location: Vancouver** **About Compugen** Compugen is one of Canada's largest...

  • Executive Assistant

    6 months ago


    Vancouver, Canada Evident Digital Full time

    **DITCH THE BOREDOM** Office life got you snoozin'? Craving work with meaning that impacts lives and shakes things up? Buckle up, because Evident, the tech company flipping the script on dentistry, is searching for its ultimate teammate-in-crime (aka Executive Assistant). This ain't your grandma's assistant gig - this is a game-changer for someone who...

  • Indigenous Relations

    5 months ago


    Vancouver, Canada BC Infrastructure Benefits Full time

    **Who We Are**: A career at BC Infrastructure Benefits (BCIB) is your opportunity to join a team that is committed to creating career-building opportunities in the skilled trades and being leaders in creating respectful jobsites that are free from discrimination and harassment. Together, we are building the diverse and skilled workforce in British Columbia,...


  • Vancouver, Canada Amazon Canada Fulfillment Services, ULC - B85 Full time

    High school or equivalent diploma - Must have one of the following: - Valid Provincial Primary Care Paramedic Certification from the Ministry of Health Emergency Medical Assistants (EMA) Licensing Board; OR - Licensed Practical Nurse (LPN) from the British Columbia College of Nurses and midwives (BCCNM), AND have successfully completed the first aid...


  • Vancouver, Canada Donald Day Law Full time

    We are seeking a highly motivated and customer-focused individual to join our Client's team as an Onsite Helpdesk Support Specialist on a contract basis. In this role, you will play a crucial part in providing comprehensive support to our team members, ensuring a seamless experience with various technical processes and tools. If you are a tech-savvy...

  • Building Operator

    5 months ago


    Vancouver, Canada Lululemon Full time

    who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • HR Support Specialist

    6 months ago


    North Vancouver, Canada Seaspan ULC Full time

    The HR Support Specialist will be the primary contact for employees for all HR administrative and operational activities, delivering an efficient, high quality and consistent service to employees. They will provide support through centralized communication channels while providing back office support to the HRBPs, Total Rewards and Talent Acquisition...


  • Vancouver, Canada Compugen Inc Full time

    **Job Title** - Deskside Support Analyst **Vacancy No** - VN6788 **Work Location** - Vancouver, BC **Base Pay Range** - $25-$35 Hourly (Note: This range is not applicable to Independent Contractors.) **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers...


  • Vancouver, Canada DXC Technology Full time

    We are seeking an IT & AV Support Consultant to join our team. This role will assist our IT Site Lead with day-to-day IT support operations, escalations, and delivery local OBO, OTX and Networking projects or tech refresh. **Key Requirements**: - Minimum 2+ years proven experience supporting advanced AV technologies along with AV infrastructure,...

  • IT Support Technician

    5 months ago


    Vancouver, Canada InsureBC Full time

    _**ABOUT US**:_ _The InsureBC Group is one of the largest insurance broker networks in British Columbia with over 90 locations. We offer a positive work environment, solid opportunity for personal growth as well as a competitive compensation package._ - As an It Support Technician, you will be based out of our Head Office in Vancouver and assist our staff...


  • North Vancouver, Canada Seaspan ULC Full time

    The Quality and Regulatory (Q&R) Specialist I support’s the department's activities of regulatory affairs, compliance in-production for Classification, Flag State, and Onsite Customer Inspection Authority Quality scope, and assists with resolution of non-conformances (NCRs) and technical deviations to successful resolution in support of full ship...