Technical Support Specialist

5 months ago

North York, Canada Career Nexus Inc. Full time

**Job Title**: Level-II Technical Support Specialist
**Location**: North York, ON

**Job Type**: Full Time, Permanent
**Pay Rate**: $50,000 - $60,000 + Benefits
**Industry**: Biometric Security Solutions
**Job Category**: Technical Support

Our company is seeking a Level-II Technical Support Specialist to join our Technical Services team. In this role, you will provide level-II hands-on support and coordinate the activities of team members performing level-I support desk functions, and support departmental initiatives.

The company provides an end-to-end access control, workforce management, and health screening solution using touchless biometrics. Our devices capture accurate data, which is used to perform intelligent analytics and generate meaningful, user-friendly dashboards to help businesses of all sizes become more healthy, productive, and secure. We are looking for someone curious, driven, and passionate to join our team and help us continue innovating in the biometric security space.

**RESPONSIBILITIES**:
Under the supervision of the Manager, Technical Services, the duties and responsibilities of the Level-II Technical Support Specialist include:

- Perform technical diagnostics and troubleshooting (desktop and remote) for escalated issues.
- Ensure clear communication with internal and external customers, adherence to defined procedures, policies, and best practices.
- Provide prompt hands-on education to channel partners, system integrators, and end-users as required.
- Identify, investigate complex technical issues, and facilitate analysis for improved product quality and delightful end-user experience.
- Achieve daily goals through ticket resolutions, RMA turnaround time, and provide inputs to minimize device downtime.
- Perform testing of various products and software. Utilize test data along with device’s feature description details (FDDs) in developing best practices and knowledge sharing.
- Lead in implementing policies to ensure quality, timely, and efficient design of customer-oriented services.
- Audit customer accounts to ensure accuracy of information.
- Work effectively with other teams implementing strategies to increase profitability, productivity, and overall client experience.
- Attend operations/production meetings with management and follow work schedules and other assignments.

**QUALIFICATIONS**
- University Degree, preferably in electronics or a related field.
- Minimum 3 - 5 years of experience in a supervisory role in Technical Support is mandatory.
- Experience with agent-based software & ERP such as Service Cloud, Infor Visual.
- Knowledge in electrical or mechanical fields.
- Extensive customer-facing experience.
- Strong continuous improvement mindset and leadership skills.
- Demonstrated experience with knowledge base management and/or call center management.
- Excellent administrative skills.
- Excellent written and verbal communication skills.
- Strong customer service background.
- Ability to work independently.
- Project management skills.
- Willingness and ability to quickly learn new technical skills.
- Strong work ethic and housekeeping habits.
- Ability to prioritize work activities based upon fiscal impact to desired business goals.
- Positive attitude: punctual, flexible, and adaptable.
- Fluent in the English language

**PREFERRED**
- Bachelor’s Degree in electronics or a related field.

Headquartered in Toronto, Canada, with a global presence, our company manufactures touchless biometric security solutions utilizing face recognition for access control, workforce management, and smart building automation. Our fully integrated hardware and software solution provides meaningful analytics to enterprises and industries for increased health, safety, productivity, and security. With deployments across major enterprises and industries worldwide, our company strives to provide industry-leading biometric solutions that are visually stunning and intuitive for ease of use and install.

We offer transparency, competitive salaries, a health package, and an office environment where employees are surrounded by creative, empowered, and highly energetic people. It’s a perfect time to join us as we scale to the next level as a company. We promise transparency, competitive salaries, a health package, and an office environment where employees are surrounded by creative, empowered, and highly energetic people.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- supervisory role in Technical Support: 4 years (required)
- agent-based software & ERP (Service Cloud): 4 years (required)
- Knowledge in electrical or mechanical fields: 4 years (required)
- customer-facing: 4 years (requ

  • Technical Support Specialist

    5 months ago

    North York, Canada WeVend Full time

    **Technical Support Specialist** Job Summary: We are looking for a technical Support specialist to provides assistance with managing and maintaining the organization's computer systems, networks, and user environment. This role involves installing, configuring, and troubleshooting hardware and software, as well as communicating with other departments, 3rd...

  • Technical Support Specialist

    5 months ago

    North York, Canada Connectability Full time

    **Who is Connectability? Who do we work with?** Connectability is a rapidly growing Managed IT Services Provider located in central Toronto. We have been delivering industry-leading Managed IT Services, Cybersecurity Services, cloud services, and data backup to clients across the GTA for 28+ years. While a lot has changed in that time, one thing that...

  • Technical Support Specialist

    5 months ago

    North York, Canada Career Nexus Inc. Full time

    **Job Title**: Technical Support Specialist - Access Control **Location**: North York, ON **Job Type**: Full Time, Permanent **Pay Rate**: $50,000 - $60,000 + Benefits **Industry**: Biometric Security Solutions **Job Category**: Technical Support Our company is seeking a Technical Support Specialist - Access Control to join our Technical Services team. In...

  • Technical Support Desk Specialist

    5 months ago

    North York, Canada Techify Inc Full time

    We are looking for a technical support desk specialist to join our Remote Operations team, to work with customers by phone or onsite to fix their computer problems and make things run right again. This is a challenging technical support job where every day is different and you’ll use industry-leading tools to help businesses eliminate frustrating computer...

  • Technical Support Specialist I

    3 months ago

    North York, Canada Connexall Full time

    **GlobeStar Systems **is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve...

  • Technical Support Specialist

    5 months ago

    North York, Canada Employee by Design Full time

    Duties and Responsibilities: - Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs. - Document all customer interactions and resolutions in the existing case management systems. - Actively contribute to our technical knowledge base, online community, and other technical documentation. -...

  • Onsite Support

    3 months ago

    North Vancouver, Canada Technikel Solutions Ltd. Full time

    **Onsite Support & Technical Support Specialist** Are you an **experienced Technical Support Specialist **with 2 plus years experience working for a **Managed Service Provider**? We are a North Van MSP, that offers a dynamic, goal-oriented workplace. We support our staff in building their careers and living a balanced life. **Position: Onsite Support &...

  • Hardware Technical Support Specialist

    1 month ago

    North York, Ontario, Toronto, Canada Connexall Full time

    GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical...

  • Technical Support Specialist

    5 months ago

    North York, Canada Connexall Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...

  • Technical Sales Specialist

    5 months ago

    North York, Canada Mentimeter North America Inc - Toronto, Ontario Full time

    Job Duties1. Maintain and grow a book of high-priority sales accounts with full commercialresponsibilities, which includes managing a continuous pipeline of prospects, thedevelopment of account plans, the administration of sales contracts, onboarding and themaintenance of customer records.2. Manage and solicit account relationships by engaging with clients...

  • Technical Sales Specialist

    3 weeks ago

    North York, Canada Mentimeter North America Inc - Toronto, Ontario Full time

    Job Duties1. Maintain and grow a book of high-priority sales accounts with full commercialresponsibilities, which includes managing a continuous pipeline of prospects, thedevelopment of account plans, the administration of sales contracts, onboarding and themaintenance of customer records.2. Manage and solicit account relationships by engaging with clients...

  • Technical Support Specialist

    2 months ago

    North York, Canada GlobeStar Systems Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 37.5 hours per week - Education: College/CEGEP - Experience: Experience an asset **Work setting**: - Private company, corporation or industry **Tasks**: - Report on the performance of computer systems and networks - Consult user guides, technical manuals and other documents to research and implement...

  • Technical Sales Specialist

    6 months ago

    North York, Canada NUTRIZA INC. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 to less than 7 months **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop reports and proposals to...

  • Specialist, IT Support

    5 months ago

    North York, Canada Hanson Canada Full time

    **About Hanson College** Hanson College, established in 2001, is a private educational institution that delivers college diploma programs and language training programs to international students. Our two campuses are located in Toronto and Brampton, Ontario. Our team is committed to providing an inclusive and accessible environment for higher education. We...

  • Technical Sales Specialist

    3 months ago

    North York, Canada NUTRIZA INC. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources to recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service - Deliver sales presentations -...

  • Technical Support Specialist

    3 months ago

    North York, Canada GlobeStar Systems Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 37.5 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: Experience an asset **Work setting**: - Help desk - Telecommunications industry **Tasks**: - Give access to computer networks - Respond to users...

  • Technical Support Specialist

    3 months ago

    North Vancouver, Canada ICBC Full time

    Are you a current ICBC Employee? Click here to access our internal portal. We are hiring a Technical Support Specialist for a Fulltime Permanent opportunity. The IS Technology Operations Centre (TOC) team provides 24/7 support and strives to reduce both the impact and duration of outages of ICBC systems through effective alerting and monitoring; timely,...

  • Technical Support Supervisor

    5 months ago

    North York, Canada Apollo Health & Beauty Care Inc. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...

  • Audio Visual Support Specialist

    5 months ago

    North York, Canada Nestlé Full time

    **Position Snapshot** **Business area: Nestle Canada Inc** **Job title: Audio Visual Support Specialist - 12 Month Contract** **Location: North York, ON (On-Site)** **Position Summary** We are looking for an AV Support Specialist based at our North York location reporting into the IT Operations Team lead. This role will be responsible for providing...

  • IT Project and Support Specialist

    4 weeks ago

    North York, Canada HomeLifeCimerman Real Estate Ltd., Brokerage Full time $80,000

    Job Summary:We are looking for an IT Project and Support Specialist with a strong technical background to lead our technology projects and provide ongoing IT support. The ideal candidate will have experience with coding, database management, and frontend development, along with the ability to write business and technical requirements and ensure the smooth...