Specialist, IT Support

6 days ago


North York, Canada Hanson Canada Full time

**About Hanson College**

Hanson College, established in 2001, is a private educational institution that delivers college diploma programs and language training programs to international students. Our two campuses are located in Toronto and Brampton, Ontario. Our team is committed to providing an inclusive and accessible environment for higher education. We cultivate a diverse, supportive work environment because we have a passion for education, mentoring, and personal and professional growth. Joining Hanson to change life trajectories through education for generational impact in the global community.

We are hiring a **Specialist, IT Support **to join our Toronto Campus

**What You Will Do**
- Install, Modify, and make minor repairs to computer hardware and software systems.
- Search and manage third-party’s contractors for various IT and Facility-related works.
- Handle technical requests and issues raised by staff and troubleshoot technical and process problems to ensure continued productivity.
- Carry out routine IT inspection, maintenance work and resolve any network issues.
- Act as a technical resource for the organization.
- Keep records of updates to hardware and software.
- Stay informed about technological advancements.
- Creates user guides by writing operational instructions.
- Report to and carry out tasks assigned by the manager.

**What You Will Bring**
- Bachelor’s Degree in computer science, information systems, or related field.
- Exceptional skills in troubleshooting and problem-solving.
- Good knowledge of networking and common office productivity software.
- Solid relationship-building skills.
- Basic knowledge of operating systems and networking principles.
- Customer-service focus.
- Good written and verbal communication skills and interpersonal skills.
- Highly detail-oriented with a critical degree of accuracy.
- Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines.
- Ability to take on responsibility, to work well as a team member, and to work independently.

**Inclusion and Equal Employment Opportunity**:
We are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings. If you require accommodation, don't hesitate to contact the Human Resources Department to make arrangements. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other legally protected factors.



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