Technical Support Agent
2 weeks ago
Education:
- Expérience:
- **Education**:
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
- ** Work setting**:
- Telecommunications industry
- ** Tasks**:
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- ** Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- ** Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Experience**:
- 1 to less than 7 months
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
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