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Help Desk Support

7 months ago

Ottawa, Canada Hollingsgate Workforce solutions Full time

**Job Title: Level 1/2 IT Support Technician**

**Location**: Ottawa, Ontario

**Employment Type**: Full-time, Onsite

**Salary Range**: $45,000 - $65,000, dependent on experience

**Client Overview**: Hollingsgate Recruitment is proud to represent a leading Managed Service Provider in Ottawa known for its commitment to technical excellence and customer satisfaction. We are seeking motivated individuals to join their team as Level 1/2 IT Support Technicians. This position is ideal for those at the entry-level stage or with some experience in the IT field who are eager to advance their careers in a supportive and growth-oriented setting.

As an IT Support Technician, you will serve as the initial contact for clients, addressing technical issues through phone support and remote access tools. This role demands a professional attitude, a calm demeanor, and a foundational knowledge of IT principles.

**Key Responsibilities**:

- Resolve user-reported problems utilizing available tools, adhering to established procedures and policies.
- Troubleshoot issues related to networks, software, and hardware, along with managing user accounts and permissions, including Active Directory, Group Policy changes, and file permissions.
- Maintain documentation of inquiries, manage responses appropriately, and ensure client satisfaction through diligent follow-up.

**Requirements**:

- Demonstrated experience in a helpdesk or customer support role.
- Good knowledge of computer systems, mobile devices, and other tech products.
- Familiarity with Microsoft Certified Professional (MCP) and Microsoft Certified Solutions Expert (MCSE) certifications is preferred.
- A+ Certification considered an asset.
- Strong communication skills, capable of effective interaction with both technical and non-technical staff.
- Exceptional problem-solving abilities with the capacity to document solutions and provide user training.
- Professional proficiency in English is required; proficiency in French is a significant plus.

**Why Join Us?**
- **Career Growth**: Gain opportunities to progress within the organization and enhance your skill set with training in server management and more advanced networking.
- **Supportive Team Environment**: We value empathy and patience in all interactions, fostering a learning-friendly atmosphere.
- **Competitive Salary**: Our salary range accommodates both entry-level and more experienced professionals.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$65,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- IT support: 2 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person