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Help Desk Technician

4 months ago

Ottawa, Canada NeoLore Networks Inc. Full time

Work Term: Permanent
- Work Language: Bilingual
- Hours: 30 to 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:

- Help desk
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Certificates, licences, memberships, and courses**:

- Microsoft Certified Solutions Associate (MCSA)
- Microsoft certified professional (MCP)
- Network+ Certification
- Microsoft Certified Systems Engineer (MCSE)
- A+ Certification
**Computer and technology knowledge**:

- Android
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Word processing software
- Mail server software
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
- Virtualization
**Security and safety**:

- Enhanced reliability security clearance
- Secret clearance
**Transportation/travel information**:

- Own transportation
- Valid driver's licence
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
**Own tools/equipment**:

- Cellular phone
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
**Financial benefits**:

- Bonus
- Mileage paid
**Long term benefits**:

- Group insurance benefits
- Life insurance
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- Paid time off (volunteering or personal days)