Customer Service and Administrative Support Agent

4 days ago

Greater Sudbury, Canada Everguard Full time

We have immediate opening at our **Sudbury **operation for a** Customer Service and Administrative Support Agent.**

Being a part of our team, you will be able to experience many of the benefits below.
- Competitive Wages
- Comprehensive Health, Dental and Insurance Programs
- Employee and Family Assistance Program
- Employer Matching Retirement Savings and Financial Planning Support
- Paid Time Off (including Flex Time and a Variety of Observed Holidays)
- Paid Training and Development Opportunities, and much more
- Respond to counter service
- Maintain and execute the work schedule of Field Service Technicians
- Generate customer work orders and communicate with field service technicians/operations to ensure all service requirements are met
- Assist technicians with customer inquiries and service inspections
- Quotation and invoicing of orders and service works
- Produce fire inspection reports and certificates
- Maintain up-to-date customer information, product information and other related information in the ERP
- Process billing
- Ensure high levels of internal and external customer service through prompt response to inquiries and requests
- **Strong Focus** to Assist Accounts Receivable and Accounts Payable functions with tasks such as:

- Complete new account request forms for vendors
- Complete new supplier forms for our customers
- Provide banking information to the customer for payments
- Accept payment by credit card and validate the payment
- Contribute to the team effort by accomplishing related results, as required
- Communicate and cooperate with supervisors and colleagues
- Ability to safely execute high quality work
- Professional and customer service focused mindset
- High level of self motivation
- Keen attention to detail
- Strong communication and interpersonal skills
- Ability to work collaboratively with administrative and technical team members, as well as independently.
- Ability to demonstrate strong problem solving skills
- Flexibility to address changing situations/priorities and solve problems as they evolve
- **Bilingual French and English is preferred**:

- Knowledge of computerized accounting systems and Microsoft Office is a must
- Minimum 1 year experience in a fast past service environment, preferably in industrial/construction industries.
- An educational background in fire services, construction or office administration would be preferred.
- _NOTE: All combinations of education in a related and experience will be considered_.

If you are excited by the opportunity to contribute to a highly successful and growing company and interested in being part of a dynamic team, we want to hear from you.

We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.

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