Guest Services Agent

3 weeks ago

Greater Sudbury, Canada Horizon North Full time

Company Description
**WHO ARE WE?**
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together - offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

**Job Description**:
**WHAT’S THE JOB?**
Based in a world class Horizon North camp facility, the regular shift for this position is 2 weeks on and 2 weeks off, with 10-12 hour workdays. Transportation is provided to site from a pickup point in Sudbury or Timmins

The **Guest Services Agent** goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients.

Guest Services Associate works in the designated camp to ensure all room bookings, check ins, and check outs are completed on a daily basis.

**Your work will include**:

- Welcoming and providing introductory information to clients.
- Allocating guests rooms and issuing room keys.
- Managing the check-in, check-out process for clients.
- Ensuring accurate database entry for room bookings, as well as multiple data entry.
- Providing information about the camp, its rules and policies as well as soliciting client feedback.
- Assisting in the review of various paperwork such as safety documents, time sheets, and site related maintenance.
- Assisting in the completion of reports in MS Excel and documentation in MS Word.

**WHAT’S IN IT FOR YOU?**
- Enjoy excellent work-life balance with a 2 week on and 2 weeks off rotation.
- Extended health and dental benefits that are fully covered.
- Travel to site provided from Timmins and Sudbury.
- Whereas other companies are downsizing, we are growing
- Food and accommodations provided while on-site making above minimum wage and having guaranteed hours.

Follow Horizon North on Facebook, LinkedIn, and Twitter.

**Qualifications**:
**WHO ARE WE LOOKING FOR?**
- Minimum of 1 year hotel guest service agent and/or administrative experience is required.
- 6 months experience in a remote camp setting required.
- Intermediate proficiency with MS Office suite - knowledge of Logistiks software is considered an asset.

Additional Information
- Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request._

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