Customer Care Centre Agent

1 week ago

Greater Sudbury, Canada Topper's Pizza Full time

**Customer Care Centre Agent**

At Topper’s Pizza, we are committed to upholding our values, accomplishing our mission, and striving to achieve our vision. We are currently seeking a Customer Care Centre Agent to help us do just that

**Who are we?**

Our mission is to bring family and friends together through the love-generating power of a great pizza experience. Our vision is to be the taste-craver’s pizza of choice, with the most raving fans in each of our neighbourhoods.

**The Opportunity**

We are currently seeking an enthusiastic, highly motivated, experienced Call Centre Agent, who is available part-time on weekends, to join our growing Topper’s team As a Call Centre Agent you will be responsible for handling inbound and on occasion, outbound customer interactions with a high degree of customer service. You will be responsible for entering all customer orders into our POS system as well as communicating promotions and limited time offers.

**Accountabilities**
- Deliver above and beyond customer service through phone interactions
- Answer all inbound customer calls
- Assist customers with placing their order by answering all inquiries on new menu items as well as new offers and promotions
- Handle customer complaints in a professional manner, using strong customer service skills
- Place customer order accurately in to Deliver Plus
- Meet and exceed individual targets and performance expectations
- Adhere to the company policies and procedures
- Be confident and comfortable when answering phones and handling all customer conversations over the phone
- Ability to work quickly and accurately under pressure
- Excellent customer care skills
- Ability to handle difficult customer calls in a calm and professional manner
- Strong keyboard and computer skills
- Be able to think on your feet to devise solutions to any customer concerns or complaints

**Qualifications**
- Minimum 1 year of customer service experience in a call/contact centre, telemarketing, customer service or guest relations role
- Excellent customer service/customer care experience
- Outstanding communication and people skills
- Strong problem-solving skills coupled with effective decision-making abilities

**Working Conditions**:

- Must be comfortable being on the phone for most of the shift
- Must be able to sit at a desk for long periods of time
- Must be able to type on a computer keyboard for long periods of time

**Changes to Duties**

The duties of this position may change from time to time. Toppers reserves the right to add or delete duties and responsibilities at its sole discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

**Additional Information**

**What we offer**
- Competitive wages
- Employee Discounts
- Referral Bonuses

**Equal Opportunity Employer**

Topper’s Pizza is an Equal Opportunity Employer and prohibits direct and indirect discrimination, harassment, and exclusion of any kind. We are committed to the principle of equal employment opportunity for all employees, to providing employees with a work environment free of discrimination, harassment, and exclusion and to ensuring our workplaces are diverse and inclusive. We are committed to upholding the human rights of those participating in the hiring process. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, gender, religion, beliefs, family or parental status, or any other status protected under the Ontario Human Rights Code. Topper’s Pizza will not tolerate discrimination, harassment, or exclusion on any of these protected grounds. This commitment extends to the hiring process and throughout the course of employment.

**Accessibility**

If you have yet to experience our pizza firsthand, place an order for hot, fresh pizza now online at toppers.ca

**Job Type**: Part-time

**Salary**: From $15.00 per hour

**Benefits**:

- Discounted or free food

Schedule:

- Evening shift
- Weekend availability

COVID-19 considerations:
All employees are required to wear a masks. We have enhanced our already high standards for sanitization & cleanliness. Protective barriers have been put up between works stations. No visitors allowed into the customer call centre. Screening before entry.

**Experience**:

- customer service: 1 year (preferred)
- call centre: 1 year (preferred)

Shift availability:

- Night Shift (required)

  • Customer Service Representative

    2 weeks ago

    Greater Sudbury, Canada ClaimSecure Full time

    Reporting to the Manager, Customer Response Centre, the Customer Response Centre Agent is responsible for answering phone inquiries received from ClaimSecure’s plan members, plan sponsors and various Healthcare Providers. The Customer Response Centre Agent is the primary contact and will be responsible for assisting them with their inquiries in an...

  • Customer Service Agent 3

    2 weeks ago

    Greater Sudbury, Canada Serco North America Full time

    Position Description: This role has a starting hourly rate of **$21.86**! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who...

  • Contact Centre Agent

    2 weeks ago

    Greater Sudbury, Canada Ontario One Call Full time

    Build your future at Ontario One Call! **Company Overview**: Ontario One Call is integral to ensuring the safety of our communities and the protection of millions. Ontario One Call operates inbound contact centres which collect information from people planning to dig, to assist in identifying underground infrastructure. You would be truly amazed at what is...

  • Spiritual Care Practitioner

    6 days ago

    Greater Sudbury, Canada St. Joseph's Continuing Care Centre Full time

    **Spiritual Care Practitioner** **Permanent Full-Time** **$31.93-$37.57 per hour (commensurate with experience)** We are currently seeking qualified individuals to provide Spiritual and Religious Care services to the patients at St. Joseph’s Continuing Care Centre and residents of St. Joseph's Villa. The spiritual care practitioners provide ‘spiritual...

  • Customer Care Representative

    6 days ago

    Greater Sudbury, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for nearly 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...

  • Customer Service Agent

    1 week ago

    Greater Sudbury, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...

  • Customer Service Agent

    7 days ago

    Greater Sudbury, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...

  • Customer Service Agent

    6 days ago

    Greater Sudbury, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...

  • Customer Service Agent

    3 weeks ago

    Greater Sudbury, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...

  • Big Nickel Boutique

    6 days ago

    Greater Sudbury, Canada Science North Full time

    Sales Agent - Retail 18.00 per hour Dynamic Earth, home of the Big Nickel, is an immersive, hands-on science centre that features earth science and mining experiences. It is also home of the Big Nickel Boutique; an upscale gift store which features unique, one-of-a-kind items sourced from local artisans as well as from around the world. Are you a one-a-kind...

  • Insurance Agent

    2 weeks ago

    Greater Sudbury, Canada Allstate Canada Full time

    **Who is Allstate**:Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive,...

  • Commercial Insurance Sales Agent

    6 days ago

    Greater Sudbury, Canada Federated Insurance Full time

    At Federated Insurance, our Commercial Insurance Sales Agents (CIS) strive to develop and maintain strong relationships with commercial businesses across Alberta to understand and meet their insurance needs. Our Commercial Insurance Sales Agents have sunk their teeth into sales and want to hone their interpersonal skills to become sales superstars! They are...

  • Eastlink Authorized Agent

    2 weeks ago

    Greater Sudbury, Canada Eastcore - Eastlink Authorized Agent Full time

    EastCore is a leading sales company based in Bedford, NS. Our company specializes in face-to-face customer acquisitions for some of Canada’s most recognizable brands. The majority of our focus is within the cable and telecom industry representing one of Nova Scotia's most prominent telecom brands, Eastlink. We are looking to add friendly, goal-driven...

  • Bit Technician

    2 weeks ago

    Greater Sudbury, Canada Epiroc Customer Center Full time

    RESPONSIBILITIES: - Reconditioning steel - short-hole, Bolting, jumbo which consists of the following procedures: visual inspection, clean, cut, straightening, grinding, tapering and painting - Blade and button bit sharpening - Repair and service all shop equipment (in house) - Safeguard assets of the company - Establish a working relationship with fellow...

  • Animal Centre Manager

    2 weeks ago

    Greater Sudbury, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity, established in 1873. The Society and its network of communities facilitate and provide for province-wide leadership on matters relating to the prevention of cruelty to animals and the promotion of animal well-being. Offering a variety of mission-based programs, including...

  • Alarm Monitoring Agent

    5 days ago

    Greater Sudbury, Canada Northern911 Full time

    Northern911 is seeking individuals to fill both Full and Part time positions in the role of Alarm Monitoring Agent. You will be responsible for handling high quality, customized services in the area of Alarm Monitoring according to company policy and procedures. The Alarm Monitoring Agent is responsible for responding to residential and/or business alarm...

  • Certified Dental Assistant

    1 week ago

    Greater Sudbury, Canada Mindemoya Dental Centre Full time

    Join the team at **Mindemoya Dental Centre**. We are looking for a passionate, hard-working **Certified Dental** **Assistant **on a **full-time basis **to support the Dentist and increase the efficiency and quality of care that our patients receive. **We are willing to train new graduates!** **WHAT WE ARE OFFERING**: - **Full-time offer** - **NO evenings...

  • Centre Supervisor

    1 week ago

    Greater Sudbury, Canada Serco North America Full time

    Position Description: If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out...

  • Receptionist/customer Service Representative

    1 week ago

    Greater Sudbury, Canada Imperial Collision Centre Full time

    YOUR JOURNEY BEGINS WITH IMPERIAL COLLISION CENTRE! We’re looking for a great **Receptionist/Customer Service Representative**. We offer a balanced work life filled with a fun, energetic and an inclusive working environment. At Imperial Collision Centre we hire to elevate our team. We are looking for people who challenge us to think differently and make...

  • Receptionist/customer Service Representative

    6 days ago

    Greater Sudbury, Canada Imperial Collision Centre Full time

    At **Imperial Collision Centre** we hire to elevate our team. We are looking for people who challenge us to think differently and make us better. We are determined to build trusted remarkable relationships with our staff. We want to grow and not only focus on the bottom line but on the happiness and satisfaction of our customers and our team. We’re...