Information Technology Officer

3 months ago

Kingston, Canada St. Lawrence Parks Commission Full time

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: You will:

- Coordinate the administration of the local systems environment by:

- Identification and report workstation security vulnerabilities to IT manager and supervisor
- Conduct needs analyses for clients
- Ensure a proper network infrastructure is maintained of the requirement and operation of hardware, software, and services for site(s)
- Feedback for local information technology plans and related training plans in consultation with clients;
- Periodic Information Technology Helpdesk Support
- installing and configuring software/hardware and networks and implementing upgrades to existing systems and new hardware/software consistent with SLPC IT initiatives and standards;
- Assist in systems operation and administration, coordinating messaging systems, Local Area Networks (LANs), and Wide Area Networks (WANs)
- establishing network specifications by conferring with the IT Team, and users; analyzing workflow, access to information, and security requirements.
- Contribution to projects such as:

- local implementation of Commission-wide systems; (Admissions, Retail, ERP, SharePoint, Microsoft 365 Suites)
- Modifications to office systems, ensuring compatibility and connectivity with Commission systems;
- Ensure business continuity operations, systems performance, and risk mitigation by:

- monitoring system/network performance to ensure procedures and meeting SLPC disaster recovery plans;
- Participate in testing and acceptance criteria for upgrades, and post-installation reviews;
- Participate in the securing of the network or networks by developing network access, monitoring, control, and evaluation; contributing to IT department documentation;
- Upgrade network through IT department-led testing, evaluating, and installing enhancements.

Liaising with all business / functional units and corporate offices by: representing client groups on SLPC initiatives/committees/projects;- Providing Team Synergy in the work unit by:

- providing advice, guidance, and assistance to other staff in the work unit;
- monitoring work to ensure quality, completion, and compliance.
- Embody the SLPC's equity, diversity, and inclusion principles while interacting with staff and guests.

**How do I qualify?**:
**Mandatory**:

- Valid Class "G" driver's license.

**KNOWLEDGE AND EXPERIENCE**: You Have:

- Expert technical support, understanding, and experience with Microsoft SharePoint to: use SharePoint APIs to create custom solutions, build and manage large SharePoint utilize SharePoint's "Out of the Box" features, build and manage large SharePoint document libraries, webpages and assets;
- An understanding of other MS Cloud services, and familiarity with third-party tools;
- In-depth understanding and project experience with process automation through Power BI and Power Automation tools
- Attention to detail, support, and communication in user-friendly language, develop and configure complex information technology systems, manage multiple priorities and work in a fast-paced environment, take initiative and work independently, work within a team environment, meet deadlines and work flexible hours, adapt to manage change, and to work with confidential and sensitive information.

**COMMUNICATION SKILLS**: You have:

- Oral communications skills to direct staff, consultants, and contractors and resolve problems;

**COMPUTER SKILLS**: You can learn or have current knowledge of:

- Windows Server 2019, Microsoft 365, Hyper-V and VMWare ESXi administration, Exchange and Azure and Local AD;
- Networking technologies and topologies (e.g. network operating systems, messaging systems, gateways, concentrators, routers, Ethernet, Fibre Optics, and Microwave physical layout of LAN / WAN communications);
- General knowledge of Internet, security and routing protocols (e.g. TCP / IP, SMTP, SNMP, DMARC, DKIM, SPF, FTP, RIP, DNS, DHCP, OSPF, Packet Filtering);
- Administering servers, computers, Office 365 Enterprise, printers, routers, switches, firewalls, software deployment, security updates and patches;
- Microsoft Office 365 productivity suite, Windows 10 and 11 Operating Systems, Apple IOS
- Microsoft 365 Enterprise - SharePoint Development, Word, Excel, PowerPoint,

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