Account Manager

4 months ago

Mississauga, Canada Noramco Full time

Account Manager - OEM
Status:
Regular, Full time

**Location**:
Mississauga, Ontario
**Job Description**:
Reporting to the OEM Regional Manager, the Account Manager sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.
Key Accountabilities
(40%) Consistently exceed existing customer expectations when processing quotations, orders, reports, RMAs and answering technical questions while offering value added solutions to each customer exchange in order to meet sales objectives (Sales $, GP $ & Margin);
(45%) Proactively research and develop new business opportunities and market Noramco products and services to new potential clients;
(10%) Conduct market research of products and pricing for the purpose of promoting new products;
(5%) Work cooperatively with teammates in the administration of sales transactions;
Duties
- Ensure all job functions are performed in accordance to the Guillevin Standard Practice Instruction (SPI) Manual;
- Following-up on every quote, when necessary;
- Work with sales Supervisor and Manager on quotes valued at $100,000 or larger;
- Provides basic technical support on products;
- Builds strong relationships with customers for repeat opportunities and suppliers;
- Ability to liaise with suppliers on project and non-stocking product opportunities
- Coordinate and assist, where necessary, the various functions in office sales and administration, including;
- Liaising with operations and purchasing personnel while entering orders;
- Liaising with credit department personnel when setting up new customers and when support is required by the credit team;
- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolve;
- Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
- Ensure superior customer service is the objective during each customer interface;
- Prospect and develop new business through a strategic process of warm and colds calls;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
- Stay current in your profession and enroll in continuing education focused on sales strategies and account management principals;
- Ensure proper administration in the management of freight claims and reel returns;
- Maintain a system of effective communication between operations and sales so that all parties are regularly updated with capacity challenges and service issues;
- Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes;
- Provide back-up support to the sales department when required;
- Participate in all department team meetings as required;
- Performs any other duties as required by management;

**REQUIREMENTS**:

- Minimum three (3) to five (5) years of industry experience preferable, or a combination of relevant professional training and experience;
- Good English communication skills written and spoken
- Demonstrated people skills;
- Excellent communication and organizational skills;
- Product knowledge;
- Must be customer service driven;
- Good knowledge of MS Office (Word, Excel, Outlook).

What’s in it for you
Voted Great Place to Work®, you can build an interesting and challenging career with possibility of advancement as well as continued personal and professional development. National Cable Specialists (NCS) has always given its employees the opportunity to develop their autonomy, professional skills and competencies. By joining us, you will integrate a team of motivated, competent, and engaged team players. Our Total Rewards package focuses on our human capital to create an environment where our employees can reach their full potential.
What we offer:

- A fast-paced, dynamic, empowering and friendly work environment open to today’s reality.
- Competitive salary and participation in our generous profit-sharing program that recognizes the individual contribution of our employees. There is no limit to your ingenuity; you are encouraged to create, improve, learn and surpass yourself.
- Flexible benefits program where you can choose the benefits and levels of coverage that are right for you:

- Health, dental, paramedical & vision care, and prescription medication
- Short
- and long-term disability benefits because you never know what the future holds
- Supplemental Health Insurance
- Life insurance
- Employee Assistance Program (EAP) with Telemedicine
- Travel Insurance
- Reimbursement of training expenses to acquire new skills and adva

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