Order Fulfillment
3 months ago
**Job Type**: Full-time fixed term contract with potential for Permanent full-time employment.
**Work hours**: 7 am
- 3:30pm in office Mon-Fri
additional Rotational Weekend Remote Customer Service Coverage (about 2hr commitment).
**Company Description**: Straga Products is a premium hardwood product manufacturer and eCommerce retailer based in Toronto, Canada. We specialize in premium personalized hardwood items that range from cutting boards to custom organizers, serving a North American clientele. As a small, dedicated team, we take pride in delivering high-quality products and exceptional customer service. We are looking for an organized and detail-oriented Order Fulfillment & Digital Production Coordinator to join our team and ensure the smooth execution of daily operations.
**Job Duties**:
- **Order Fulfillment**: Manage and process eCommerce orders daily, including printing, sorting, and coordinating with the production team to ensure timely completion and shipment.
- **Digital Production**: Prepare and adjust digital mock-ups for custom orders based on customer specifications, ensuring accuracy and consistency.
- **Shipping Coordination**: Organize and oversee the drop shipment process, schedule carrier pick-ups, and ensure that orders are dispatched on time.
- **Content Management**: Maintain consistency in online listings, ensuring accurate information, cohesive design, and the timely update of product descriptions and images.
- **Team Collaboration**: Work closely with production and office team members to streamline processes, ensure quality control, and meet customer expectations.
- **Administrative Support**: Assist with various administrative tasks, including data entry, report generation, and the management of internal databases.
**Qualifications**:
- **Technical Skills**: Proficient in Microsoft Office (Word, Excel) and Google Workspace; experience with eCommerce platforms and digital design software is a plus.
- **Attention to Detail**: Strong focus on accuracy and consistency, especially in digital production and order processing.
- **Time Management**: Excellent organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- **Communication Skills**: Strong written and verbal communication skills; capable of professionally handling customer interactions and team collaboration.
- **Problem-Solving Abilities**: Ability to identify issues within the workflow, think critically, and develop effective solutions.
- **Self-Motivation**: A proactive and self-directed approach to work, with a focus on meeting deadlines and achieving high-quality outcomes.
- **Experience**: 1-3 years of experience in order fulfillment, customer service, or digital production roles is preferred.
**Education**:
- DCS / DEC or equivalent experience in a relevant field.
**Experience**:
- 1 year of customer service (preferred)
- 1 year of administrative or order fulfillment experience (preferred)
This position is ideal for someone who enjoys a multifaceted role, combining customer service with digital production and logistics. If you have a keen eye for detail and a passion for delivering exceptional customer experiences, we encourage you to apply.
**Job Types**: Full-time, Fixed term contract
Contract length: 4 months
Pay: $19.00 per hour
Expected hours: 40 per week
**Education**:
- DCS / DEC (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (preferred)
Work Location: In person
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