Knowledge Management Specialist

3 months ago

Toronto, Canada CAAT Pension Plan Full time

Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. At CAAT, we live our values of integrity, impact, and teamwork every day.

The Knowledge Management Specialist is integral to the success of the Technology & IT Services team, and to CAAT’s guiding mission and growth strategy.

The Knowledge Management Specialist is integral to the success of the Technology & IT Services Management team, and to CAAT’s guiding mission and growth strategy.

The Knowledge Management Specialist will help drive the knowledge management strategy and implementation by leading efforts with organizational expertise location, communities of practice, and creating and managing knowledge repositories. You will define practices and processes of the knowledge management area and work closely with clients to build knowledge management solutions and bring those solutions to life.

**We are looking for someone with**:

- A graduate degree in Library and Information Studies, Information Science, Records Management or related field, or equivalent combination of education and experience.
- Five (5) to ten (10) years of experience in a similar role.
- Proficient with content management and knowledge management practices, processes, and platforms (e.g., SharePoint, ServiceNow Knowledge, etc.).
- Experience with the concepts of records management, user training, and the software development life cycle is an asset but not necessary.
- Excellent client service skills with the ability to communicate and influence change and be comfortable working with cross-functional teams.
- Exceptional relationship management skills to establish rapport, build trust and confidence, and manage client expectations.
- Knowledge of organizational expertise location, communities of practice, and creating and managing knowledge repositories.
- Able to achieve consensus and collaboration across business units, explain complex concepts in layperson's language, generate enthusiasm for knowledge sharing and transfer, and communicate with all levels of management and staff.
- Ability to deal with ambiguity and adapt to change; experience managing change and acting as a change agent to influence others.

**Once here you will**:

- Champion knowledge management, knowledge management initiatives, and knowledge management strategy and adoption across the organization.
- Take a leading role in implementing and shaping a knowledge capture, curation, and reuse program to support projects and knowledge-sharing programs.
- Work with internal clients, technology teams, and project management teams to successfully deliver knowledge management projects and initiatives across the organization.
- Assist team members and internal clients in optimizing the use of knowledge management processes, tools, and infrastructure.
- Support departmental and enterprise initiatives by guiding knowledge and content management practices.
- Keep up to date with current and emerging developments and trends within knowledge management and communicate these to team members and stakeholders to incorporate new trends and developments in current and future solutions.
- Assist with user training and system testing as required.

Step into CAAT - where your work is both rewarding and meaningful, growth is a constant, fun is the way we roll, and your impact is real If you meet most of the criteria above, we would love to connect with you.

**Our commitment to you as a CAATster**:
We’re about growing together and creating impact in a collaborative and caring environment
- **Comprehensive & Holistic Care**: Your dedication deserves appreciation At CAAT, we celebrate the complete you, prioritizing your well-being above all. Our all-encompassing employee programs are designed to cater to every aspect of your life and well-being, ensuring you feel cherished and valued. We provide a competitive Total Rewards program based around your physical, mental, and financial wellness. This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pension plan.
- **Growth Opportunities**: Embrace a vibrant, ever-evolving environment at CAAT, where growth is not just a goal, but our way of life We're expanding and transforming constantly, which means endless opportunities for you to adapt, innovate, and learn. As we grow, so do you. Let’s make a difference together
- **A Culture of Collaboration and Fun**: We're a team that works, grows, and celebrates together. At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and fosters open communication.
- **Making a Difference, Together**: We're on a mission to secure a better future for Canadians. Your meaningful contributions go beyond the workplace, touching lives and making a significant societal impact. Work that truly counts

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