IT Support Associate
3 weeks ago
Company Overview:
At Source Knowledge, we're committed to delivering exceptional customer experiences through innovative solutions and expert technical support.
Job Summary:
We're seeking a highly motivated and detail-oriented Help Desk Specialist to join our team. As a Junior Technical Support Specialist, you'll be the first point of contact for customers seeking assistance with various technical issues.
Key Responsibilities:
The successful candidate will be responsible for:
- Providing timely and effective technical support via phone, email, or chat
- Troubleshooting common technical issues and escalating complex problems to senior technicians
- Documenting solutions and updating knowledge bases to improve future support processes
- Maintaining accurate records of customer interactions and issue resolutions
- Staying up-to-date with new technologies and system enhancements to provide informed support
Requirements:
To succeed in this role, you'll need:
- A strong understanding of IT concepts and troubleshooting techniques
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
- Strong problem-solving skills and attention to detail
- Familiarity with help desk software and systems
Benefits:
As a valued member of our team, you'll enjoy:
- A competitive salary of $55,000 - $65,000 per annum
- Flexible working hours and remote work options
- Ongoing training and professional development opportunities
What We Offer:
At Source Knowledge, we believe in fostering a culture of collaboration, innovation, and continuous learning. We're committed to helping our employees grow both professionally and personally.
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