IT Support Associate

3 weeks ago


Toronto, Ontario, Canada Source Knowledge. Full time

Company Overview:

At Source Knowledge, we're committed to delivering exceptional customer experiences through innovative solutions and expert technical support.

Job Summary:

We're seeking a highly motivated and detail-oriented Help Desk Specialist to join our team. As a Junior Technical Support Specialist, you'll be the first point of contact for customers seeking assistance with various technical issues.

Key Responsibilities:

The successful candidate will be responsible for:

  • Providing timely and effective technical support via phone, email, or chat
  • Troubleshooting common technical issues and escalating complex problems to senior technicians
  • Documenting solutions and updating knowledge bases to improve future support processes
  • Maintaining accurate records of customer interactions and issue resolutions
  • Staying up-to-date with new technologies and system enhancements to provide informed support

Requirements:

To succeed in this role, you'll need:

  • A strong understanding of IT concepts and troubleshooting techniques
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Familiarity with help desk software and systems

Benefits:

As a valued member of our team, you'll enjoy:

  • A competitive salary of $55,000 - $65,000 per annum
  • Flexible working hours and remote work options
  • Ongoing training and professional development opportunities

What We Offer:

At Source Knowledge, we believe in fostering a culture of collaboration, innovation, and continuous learning. We're committed to helping our employees grow both professionally and personally.



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