Quality Assurance Manager

6 months ago

Toronto, Canada Trew Knowledge Full time

**About TK**
- Trew Knowledge is a fast-paced and rapidly growing digital marketing agency focused on delivering world-class,_ **_innovative_** _solutions for some of the world’s largest Brands. We specialize in WordPress, digital strategy, User Experience (UX) and User Interface (UI) design. As one of the few Canadian based WordPress VIP Gold Agency Partner, we are proud to say that we deliver award-winning solutions that leverage our innovative vision, technical prowess, and_ **_unmatched customer service_**_._
- Our team of_ **_dedicated_** _professionals align themselves with our clients’ particular business goals, through a holistic approach, creating digital development, brand strategy, and customer identity management solutions to take the customer’s brand to a higher level._

**About the position**

Trew Knowledge is looking for a driven individual to join our team as a **Manager, Quality Assurance** to lead and manage the Quality Assurance function, who will be dedicated to ensure all our products and solutions meet the highest quality standard and client expectations. This role is a key player in the achievement of the business strategy by driving departmental goals to successful completion and effectively leading others towards the vision.

**What you will do**
- Develop and implement the quality assurance methods and framework in alignment with best practice and industry standards.
- Work in close collaboration with other teams to ensure any issues or defects are corrected in a timely manner to deliver consistent quality products in alignment with client needs.
- Acts as the resident expert on all phases of the testing cycle, from design, preparation and execution of all testing activities in order to support implementation of new and/or changed solutions.
- Develop and deliver testing strategies and plans for all Trew Knowledge projects and work assignments to support pre-production installations and effective implementation of digital solutions.
- Collaborate with other teams to understand configuration of new solutions and/or changes to existing systems to ensure alignment with quality standards.
- Identify and define appropriate tests, provide guidance in the writing and executing of test scripts, analyse and document testing results and solutions for any identified issues.
- Define and develop the quality standards and metrics and ensure testing deliverables and software quality meet the standards.
- Monitor quality metrics and lead improvement initiatives to enhance business performance and software solutions.
- Work in close partnership with the senior management team and other team members to support the implementation of new or changed business solutions and meet project timelines.
- Develop capability within Quality Assurance by providing guidance and leadership to Quality Assurance Analysts and continually bringing new knowledge and expertise to the function.
- Create yearly departmental goals in alignment with the business strategy; establish individual performance goals for purposes of performance management and evaluation.
- Provide leadership to direct reports, set appropriate context, including timelines and tasks to be achieved, manage and evaluate individual performance and perform other people management activities as defined.

**Who you are**
- A Bachelor’s degree in business, preferably in information systems, with three (3) to five (5) years of experience in Quality Control. Digital Marketing Agency experience is a definite asset.
- Twho (2) to Three (3) years of experience in a role with direct reports and/or managing others within a project team environment.
- Strong knowledge of software quality control testing strategies and methods and an ability to drive performance improvement through quality control standards and metrics.
- Strong skills at developing and delivering impactful presentations, particularly as it relates to the interpretation and reporting of testing results.
- Self-motivation with a strong sense of urgency and a drive and energy to manage multiple projects simultaneously.
- Strong time management and ability to adapt to a fast-paced, deadline-oriented work environment while maintaining a positive attitude.

**What we offer**
- Remote work and work-life balance
- Competitive compensation package
- Annual bonus eligibility
- Paid time off (vacation, sick days, etc)
- Group insurance coverage (Canada only) including extended health, dental, vision and travel
- Allowance for home office equipment
- Tuition Reimbursement
- A dynamic team of individuals who are passionate about what they do and who are eager to welcome you aboard

**_If you see yourself in this role and you possess the required qualification, we want to hear from you_**
- At Trew Knowledge, we embrace our diversity and inclusiveness, and we strive to create an environment where everyone feels valued, respected, and heard. We are committed to attract, develop, and retain our individ

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