Front Desk Supervisor

1 month ago


Toronto, Canada 365 Parking Full time

**Additional Information**: Overnight, Full Time

**Job Number**: 22190216

**Job Category**: Rooms & Guest Services Operations

**Location**: The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAP

**Schedule**: Full-Time

**Located Remotely?**: N

**Relocation?**: N

**Position Type**: Non-Management

**Job Summary**:
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.



  • Toronto, Canada Toronto Athletic Club Full time

    **OB TITLE**:Front Desk Receptionist **CLUB**:Toronto Athletic Club **DEPARTMENT**:Front Desk **REPORTS TO**:Front Desk Supervisor **About the Cambridge Group of Clubs** **About the Role** **Major/Specific Responsibilities** - Greet and check-in Members & Guests, Assist and direct with general inquiries; Always be aware of the Front Desk surroundings...


  • Toronto, Canada Casa Uma - Brazilian Beauty Clinic Full time

    At Casa Uma we believe aesthetics are a result of mind and soul nourishment! We offer the unique Brazilian approach to beauty, working from the inside out. Our main focus is to enhance each and every clients' beauty in the most natural way possible. **The job**: The Front desk supervisor/admin is responsible for supporting the front desk team and needs...

  • Front Desk

    1 month ago


    Toronto, Canada Evergreen College Full time

    Evergreen College, a fast growing career college located in Downtown Toronto, is seeking a College Receptionist who has the commitment and drive to help students achieve their dreams. It is the philosophy of Evergreen College to provide a unique educational path for students that will lead to successful job performance and job satisfaction in health care,...

  • Front Desk/Host

    5 days ago


    Toronto, Canada Dave & Buster’s, Inc. Full time

    Description : Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision,...


  • Toronto, Canada Effi Bike Full time

    **Front Desk Receptionist** **Duties**: - Greet and welcome customers and visitors in a friendly and professional manner - Answer phone calls and direct them to the appropriate department or individual - Schedule appointments and manage the appointment calendar - Collect payments, and verify information - Assist with clerical tasks such as filing, faxing,...

  • Front Desk Manager

    4 days ago


    Toronto, Canada Hotel X Toronto Full time

    **Job description** A rewarding and challenging experience awaits you at Hotel X Toronto, a member of Library Hotel Collection. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. The Library Hotel Collection has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous...

  • Front Desk

    3 days ago


    Toronto, Ontario, Canada King Taps King West Full time

    Our Front Desk teams are guest experience ambassadors. They are the first and last impression for our guests and are approachable, friendly, kind and hospitable. They work together as a team to provide an exceptional guest experience by welcoming them into our restaurants and setting the tone for their dining experience. Each day will present opportunities...

  • Front Desk Manager

    1 month ago


    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** Manager, Front Desk On Duty **Job Number** 24053662 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...

  • Front Desk Manager

    1 month ago


    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23146603 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff...

  • Front Desk Manager

    4 weeks ago


    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23080094 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

  • Front Desk Manager

    4 weeks ago


    Toronto, Canada Twogether Dental Full time

    **About us** Twogether Dental is a small business in Toronto, ON M4K 1N6. We are professional, customer-centric, and social. Our work environment includes: - Modern office setting We are seeking an **experienced**, **motivated** and **hands-on** Front Desk Manager for our busy dental clinic. **About the Role**: This role has two core functions. The...


  • Toronto, Canada Toronto Smile Design - Yorkville Dental Full time

    Job Title: Front Desk Coordinator Location: Toronto Smile Design - Yorkville Dental, Toronto, Ontario About Us: Toronto Smile Design at Yorkville Dental is a premier dental practice located in the vibrant neighborhood of Yorkville in Toronto. Our practice is dedicated to providing outstanding dental care with a focus on patient comfort, oral health, and...

  • Front Desk Agent

    2 weeks ago


    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...


  • Toronto, Canada Globox Workspace Full time

    We are seeking a Front Receptionist who is bilingual in English(Mandarin as an asset).to join our team. You will be the "face" of the company for all visitors and will be responsible for the first impression we make, undertaking all receptionist and clerical duties at the desk of our main entrance. **Please note that this position requires availability from...


  • Toronto, Canada Evolve Chiropractic and Physiotherapy Full time

    Overview: We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our clinic you will play a crucial role in providing excellent customer service and ensuring smooth operations. If you have strong communication skills, attention to detail, and enjoy working in a fast-paced environment, we would love...

  • Front Desk Agent

    2 weeks ago


    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Agent

    3 weeks ago


    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Agent

    3 weeks ago


    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...


  • Toronto, Canada New Circles Community Services Full time

    **New Circles is Hiring A Settlement Intake Worker/Front Desk administrator!** **Come join a “stand out” Agency!** **Position Title: Settlement Intake/Front Desk Reception** **Reporting to**: Settlement Supervisor **Position Summary**: A positive, energetic front-line worker whose calling card is empathy; who acts as a welcoming ambassador for staff,...


  • Toronto, Canada Shape Fitness Full time

    Seeking for a part time permanent front desk person with an excellent customer service. On-time, reliable and responsible. Tasks as follows: - Greeting members and guests. - Selling memberships, collecting payments and give tours of the facility. - Scheduling appointments. - Portuguese or Spanish speakers an asset. - Paid training provided* - $15.50 hourly...