Front Desk Manager

3 weeks ago

Toronto, Canada Marriott International, Inc Full time

**Additional Information** Manager, Front Desk On Duty

**Job Number** 24053662

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the

  • Front Desk Manager

    6 days ago

    Toronto, Canada Twogether Dental Full time

    **About us** Twogether Dental is a small business located at 288b Danforth Avenue in Toronto. We are professional, customer-centric, and social. **What we're looking for**: We have an **immediate need** for a Senior Front Desk Manager that is **experienced**, **motivated** and **hands-on**. **What's in it for you**: **About the Role**: This role has two...

  • Front Desk Manager

    4 days ago

    Toronto, Canada Lunae Cosmetic Clinic Full time

    **About Us**: At Lunae Cosmetic Clinic, we pride ourselves on offering world-class cosmetic and aesthetic services in a serene and client-focused environment. We believe in empowering our clients through knowledge and providing holistic approaches to beauty and wellness. We're looking for an energetic and dedicated Front Desk Manager to be the face of our...

  • Front Desk Agent

    1 day ago

    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Agent

    3 days ago

    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Agent

    1 day ago

    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Agent

    3 days ago

    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Staff

    2 days ago

    Toronto, Canada Dovercourt Boys and Girls Club Full time

    **BGC Dovercourt is looking for Front Desk Staff!**: BGC Dovercourt is a not-for-profit organization that provides after school, summer and March break programs for over 1,000 children and youth at two locations in Toronto’s west end. The mission of the Club is to provide a safe, supportive place where children and youth can experience new opportunities,...

  • Front Desk Receptionist

    5 days ago

    Toronto, Canada ROYAL OAK INN TORONTO Full time

    '''Overview: We are seeking a friendly and professional Front Desk Receptionist to join our team. As the first point of contact for our office, you will play a crucial role in creating a positive and welcoming environment for our clients and visitors. If you have excellent communication skills, strong organizational abilities, and enjoy working in a...

  • Front Desk Administrator

    2 days ago

    Toronto, Canada PureFitness Canada Full time

    **FRONT DESK ADMINISTRATOR** Up-Scale Health and Fitness Clinic facility in the heart of Leaside is looking for enthusiastic, hardworking full-time Front Desk Administrators to join our growing team. - PRINCIPLE DUTIES_ - Welcoming Guests and Clients, greeting them in person or by telephone; answering or referring, directing all inquiries to the appropriate...

  • Front Desk Receptionist

    2 days ago

    Toronto, Canada The Scene Medical Beauty Bar Full time

    **WHO WE ARE** At The Scene, we offer science driven, best-in-class treatments in a no frills, fun, and educational environment. Our work environment includes: - Growth opportunities - Flexible working hours - Company perks - **We are the beauty authority. We are the new generation of self care.**_ **We are looking for a Front Desk Receptionist to join...

  • Assistant Front Office Manager

    4 weeks ago

    Toronto, Canada Chelsea Hotel Full time

    Job Summary Provides leadership and direction for Front Desk/1865 Colleagues, ensuring that the service standards and policies of Chelsea Hotel are met. Reporting to the Front Office Manager, the Asst. Front Office Manager promotes a positive morale among the Front Desk /1865 Team. The Asst. Front Office Manager is also responsible for the day to day...

  • Front Desk Agent

    5 days ago

    Toronto, Canada Jay fitness Full time

    Admin work in a fitness gym ( fitness background would help ) handle payments post on Facebook group and accomplishments customer service. organize desk and papers sales keeping retention. and more task **Job Type**: Part-time Part-time hours: 3 per week **Salary**: $20.00-$25.00 per hour Schedule: - Evening shift - Monday to Friday - Morning...

  • Front Desk Receptionist

    4 weeks ago

    Toronto, Canada Shooting Academy Canada Full time

    Looking for a front desk and administrative assisitant for Shooting Academy. We are looking for someone who is self-motivated, friendly and willing to take on new responsibilities while working efficiently as a team and on your own. Training is provided as needed. Responsibilities include: - sign in members and new customers - log in daily activities -...

  • Front Desk Staff Assistant

    3 weeks ago

    Toronto, ON, Canada Rostie & Associates Inc. Full time

    The Rostie Group is a flexible office provider and event venue located in Toronto’s waterfront neighbourhood. We provide full service executive offices, flexible workspace, virtual offices, meeting and training rooms, as well as hybrid meetings. At this time, we are seeking a Front Desk Agent to join our growing team. Front Desk - be the first points...

  • Front Desk Agent

    3 weeks ago

    Toronto, ON, Canada Rostie & Associates Inc. Full time

    About us: The Rostie Group is a flexible office provider and event venue located in Toronto’s waterfront neighbourhood. We provide full service executive offices, flexible workspace, virtual offices, meeting and training rooms, as well as hybrid meetings. At this time, we are seeking a Front Desk Agent to join our growing team. This role’s duties...

  • Front Desk Agent

    6 days ago

    Old Toronto, Canada Rostie & Associates Inc. Full time

    About us: The Rostie Group is a flexible office provider and event venue located in Toronto’s waterfront neighbourhood. We provide full service executive offices, flexible workspace, virtual offices, meeting and training rooms, as well as hybrid meetings. At this time, we are seeking a Front Desk Agent to join our growing team. This role’s duties will...

  • Front Desk Receptionist

    5 days ago

    Toronto, Canada bush body bar Full time

    **About us** At bush body bar, we envision a world where every people embraces her unique beauty with confidence and empowerment. Our mission is to provide more than just hair removal services; we are dedicated to fostering self-assurance through education, community, and self-care. We believe in the power of open communication, vulnerability, transparency,...

  • Front Desk Associate

    3 days ago

    Toronto, Canada Calm Heart Studio Full time

    Looking for evening and weekend support duties include reception, light house keeping, attending to clients and light lifting. **Job Type**: Permanent **Salary**: From $15.50 per hour Schedule: - Evening shift - Monday to Friday - Weekend availability Ability to commute/relocate: - Toronto, ON: reliably commute or plan to relocate before starting work...

  • Front Desk Associate

    3 days ago

    Toronto, Canada Calm Heart Studio Full time

    Looking for evening and weekend support duties include reception, light house keeping, attending to clients and light lifting. **Job Type**: Permanent **Salary**: From $16.00 per hour Schedule: - Evening shift - Monday to Friday - Weekend availability Ability to commute/relocate: - Toronto, ON: reliably commute or plan to relocate before starting work...

  • Night Auditor/front Desk Agent

    2 days ago

    Toronto, Canada Neill Wycik Hotel Full time

    Throughout the school year, Neill-Wycik Co-operative College Inc. provides full-time students affordable accommodation in downtown Toronto. During the summer months, many of the rooms are converted into a 320-room hotel, Neill Wycik Hotel, where groups and individuals from around the world can stay while they tour the largest city in Canada. We are partners...