Front Desk Agent

3 weeks ago


Toronto, Canada Clarion Pointe Hotels Full time

Clarion Pointe Hotels.
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus


  • Front Desk Agent

    3 weeks ago


    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Agent

    3 weeks ago


    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Agent

    3 weeks ago


    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Agent

    2 days ago


    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Front Desk Agent

    4 weeks ago


    Toronto, Canada AAFox Cleaning Inc. Full time

    As a Front Desk Agent at AAFox Cleaning Inc, you will be the first point of contact for our clients, visitors, and employees. Your primary responsibility will be to ensure the smooth operation of the front desk area while providing excellent customer service and administrative support. This role requires strong communication skills, attention to detail, and...

  • Front Desk Agent

    1 month ago


    Toronto, ON, Canada Rostie & Associates Inc. Full time

    About us: The Rostie Group is a flexible office provider and event venue located in Toronto’s waterfront neighbourhood. We provide full service executive offices, flexible workspace, virtual offices, meeting and training rooms, as well as hybrid meetings. At this time, we are seeking a Front Desk Agent to join our growing team. This role’s duties...

  • Front Desk Agent

    5 days ago


    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...


  • Toronto, Canada Royal LePage Realty Full time

    DowntownReal Estate office is seeking a reliable and professional **part-time Receptionist**. **Must be available to work**: - **3 Saturdays per month**: - **2 nights per week**: - **Week day shifts 5-9**: - **Saturday shifts 9-5 & 10-4** **Duties Includes**: - Greet/direct all guests and clients - Answer incoming calls - Assist agents with...

  • Front Desk Agent

    2 weeks ago


    Toronto, Canada The SoHo Hotel & Residences Full time

    The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is a fully renovated luxury Hotel located in Toronto’s Entertainment District. We offer our guests an unprecedented Hotel experience along with the best Hotel rooms in the city. As a Guest Services Agent, your duties include: - Managing operations at the Front Desk including checking...

  • Front Desk Manager

    4 weeks ago


    Toronto, Canada Marriott International Full time

    **Job Number** 23046100 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...

  • Front Desk Agent

    2 weeks ago


    Toronto, Canada The SoHo Hotel & Residences Full time

    The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is a fully renovated luxury Hotel located in Toronto’s Entertainment District. We offer our guests an unprecedented Hotel experience along with the best Hotel rooms in the city. As a Guest Services Agent, your duties include: - Managing operations at the Front Desk including checking...


  • Toronto, ON, Canada Rostie & Associates Inc. Full time

    The Rostie Group is a flexible office provider and event venue located in Toronto’s waterfront neighbourhood. We provide full service executive offices, flexible workspace, virtual offices, meeting and training rooms, as well as hybrid meetings. At this time, we are seeking a Front Desk Agent to join our growing team. Front Desk - be the first points...

  • Front Desk Agent

    1 month ago


    Toronto, Canada DoubleTree by Hilton Toronto Airport Full time

    Must have hotel experience - Hilton Experience is an asset. - Customer Focused - 2-5 shifts per week, based on availability - Unionized position - Minimum 1 year hotel experience front desk/night audit experience required. - Part-Time availability. - Must be available for rotating shifts and must be available to work overnight. - This job requires long...

  • Front Desk Agent

    2 weeks ago


    Toronto, Canada Mastercraft Starwood Full time

    The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is a fully renovated luxury Hotel located in Toronto’s Entertainment District. We offer our guests an unprecedented Hotel experience along with the best Hotel rooms in the city. **As a Guest Services Agent, your duties include**: - Managing operations at the Front Desk including...

  • Front Desk Agent

    5 days ago


    Toronto, Canada InterContinental Full time

    At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know...


  • Toronto, Canada Toronto Athletic Club Full time

    **OB TITLE**:Front Desk Receptionist **CLUB**:Toronto Athletic Club **DEPARTMENT**:Front Desk **REPORTS TO**:Front Desk Supervisor **About the Cambridge Group of Clubs** **About the Role** **Major/Specific Responsibilities** - Greet and check-in Members & Guests, Assist and direct with general inquiries; Always be aware of the Front Desk surroundings...


  • Toronto, Canada Effi Bike Full time

    **Front Desk Receptionist** **Duties**: - Greet and welcome customers and visitors in a friendly and professional manner - Answer phone calls and direct them to the appropriate department or individual - Schedule appointments and manage the appointment calendar - Collect payments, and verify information - Assist with clerical tasks such as filing, faxing,...

  • Front Desk Agent

    1 month ago


    Toronto, Canada Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Front Desk Manager

    6 days ago


    Toronto, Canada Hotel X Toronto Full time

    **Job description** A rewarding and challenging experience awaits you at Hotel X Toronto, a member of Library Hotel Collection. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. The Library Hotel Collection has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous...

  • Front Desk

    5 days ago


    Toronto, Ontario, Canada King Taps King West Full time

    Our Front Desk teams are guest experience ambassadors. They are the first and last impression for our guests and are approachable, friendly, kind and hospitable. They work together as a team to provide an exceptional guest experience by welcoming them into our restaurants and setting the tone for their dining experience. Each day will present opportunities...