Appointment Coordinator

2 weeks ago

Ajax, Canada Ajax Mazda Full time

***

**POSITION DUTIES AND RESPONSIBILITIES**
- Basic client services - answering product questions, discussing pricing & availability.
- Attending to all incoming service inquiries from customers promptly and professionally.
- Make outbound and customer satisfaction calls to ensure that customers are happy with the service they received at the dealership.
- Gather accurate customer information to log and create a database for continual follow up and customer retention.
- Schedule service appointments and reschedule missed appointments.
- Work with all departments in the dealership, charts and monitors daily activities.
- Capable of projecting a positive image with every communication.
- May be required to assist with reception duties as required
- Perform other administrative duties, as assigned.

**MACHINES AND EQUIPMENT**_- _**All standard office equipment including telephone systems.

**OTHER COMMENTS**

In performing the position duties and responsibilities, the Incumbent may be faced with the following demands:

- Physical Demands: The position exposes the Appointment Coordinator to physical hazards from sitting for long periods at a desk and computer and can involve evening and weekend work hours. Mental Demands: While performing the duties of this position, the employee will be regularly required to use written and oral communication skills; strong organizational skills with exceptional attention to detail and follow-up; friendly phone skills demonstrates a solid work ethic and exhibits professional behaviours at all times. This position deals with a customer base that may be experiencing frustration and may be exposed to emotional responses and difficult clients.

**CERTIFICATIONS**

This position requires the incumbent to have a minimum of High School Diploma or GED.
- Prior customer service experience in the automotive Industry or call centre experience preferred but not necessary.

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