Customer Service Administrator
5 months ago
Customer Service Representative
Join our team at Aire One KW Heating & Cooling, a reputable HVAC company dedicated to optimizing climate comfort for homes and businesses in Kitchener, Waterloo, Guelph, and surrounding areas. We are seeking a Customer Service Representative to enhance our customer experience and support our mission of providing top-notch HVAC services.
**Responsibilities**:
- Provide exceptional customer service by addressing customers' concerns and resolving issues promptly.
- Utilize phone etiquette skills to communicate effectively with customers.
- Analyze customer needs and recommend appropriate products or services to meet their requirements.
- Perform data entry tasks accurately to maintain customer records and service history.
- And much more.
**Requirements**:
- Proven experience in customer service or a related field is an asset.
- Strong communication skills to interact effectively with customers and internal teams.
- Ability to analyze customer inquiries and provide suitable solutions.
- Proficiency in data entry for maintaining accurate customer information.
Shift Availability:
- Monday to Friday 12:00pm to 8:00pm
- Rotating Weekends (Approx. 1 per month)
**Job Types**: Full-time, Permanent
Pay: $18.00-$24.00 per hour
Expected hours: 40 - 44 per week
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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