Customer Service Representative

6 months ago

Kitchener, Canada Dufferin Concrete - A CRH Company Full time

Job ID: 487945

Work Type: Contract

Dufferin Concrete, A CRH Company is currently hiring a **Customer Service Representative** to join their growing team

**Who we are**
Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario.

Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers. We have earned our reputation as one of the most trusted, experienced, and quality-driven concrete suppliers in Canada, with over 100 years of service in the building materials industry.

We are a member of CRH plc, a global building materials company with a proud and successful history, a strong track record of performance and a clear commitment to safety and ethical business practices. The company employs over 90,000 people in 37 countries around the world.

Position: Customer Service Representative
Term: 1 Year Contract
Location: Kitchener, ON
Start Date (if any): Throughout the year

Reporting to the CSR Lead, the Customer Service Representative (CSR) is responsible for delivering an exceptional customer experience throughout the dispatching process. As the first point of contact the CSR must be able to enter customer orders accurately and courteously, while leveraging a high level of industry knowledge. The CSR is responsible for handling a variety of customer concerns, including pricing inquiries, product recommendations, adjustments to ongoing orders, troubleshooting delivery issues and communicating with the distribution team, in order to ensure seamless on-time delivery. Various administrative duties may be assigned based on departmental needs.

This is a one year contract

**MAJOR DUTIES/RESPONSIBILITIES**:

- Serve as the main point of contact for account and COD customers throughout the ordering process, receiving approximately 80 to 100 calls per day.
- Accurately enter new orders and changes in the Command Concrete dispatching software.
- Respond to customer inquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Distribute orders among various concrete plants based on the project location, fleet limitations and product availability within the delivery region.
- Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
- Uphold the company’s commitment to Environmental and Health & Safety.
- Administrative duties as required.

**QUALIFICATIONS**:

- High School Diploma
- 1-3 years of work experience
- Related construction field experience is an asset
- Computer Proficiency - experience with Microsoft Office and Google Maps; Command Concrete is an asset

**KNOWLEDGE/SKILLS/ABILITIES REQUIRED**:
Success in the role will require strong customer service experience, experience in a fast paced, ever changing environment, and superb phone skills with the ability to professionally handle a high volume of calls. Working as part of a team and a keen eye for detail will help you excel in this position. Experience in ready mix is nice to have, but not a requirement

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

  • Customer Service Representative

    6 months ago

    Kitchener, Canada Handyman Connection - KW, Cambridge, Guelph & Brantford Full time

    Handyman Connection of Kitchener is locally owned and operated, we are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a Part-Time Customer Service Representative. Our customers are seeking additional office support for...

  • Customer Service Representative

    6 months ago

    Kitchener, Canada Kitchener Collision Repair Experts Full time

    _**Collision Repair Experts Kitchener is looking for a Customer Service Representative to join their team!**_ Your role as a customer service representative is to ensure that the customer receives a legendary customer service experience. **Duties**: Greets customers upon intake and delivery of vehicles Inspects vehicles for accident related and prior...

  • Customer Service Representative

    6 months ago

    Kitchener, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    4 weeks ago

    Kitchener, Canada Waste Connections of Canada Full time

    **Job Title: Customer Service Representative** **Work Location: 139 Ardelt Avenue Kitchener, ON N2C 2E1** **Reporting to: Sales Manager** **Compensation: Annual salary** **On-site position** **F**ixed-term employment contract of 8 to 12 months** As a **Customer Service Representative**, you will be the frontline contact for our valued customers, handling...

  • Customer Service Representative

    6 months ago

    Kitchener, Canada Handyman Connection - KW, Cambridge, Guelph & Brantford Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a part-time Customer Service Representative. Our customers are seeking additional office support for our growing...

  • Customer Service Representative

    6 months ago

    Kitchener, Canada Handyman Connection - KW, Cambridge, Guelph & Brantford Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a part-time Customer Service Representative. Our customers are seeking additional office support for our growing...

  • Customer Service Representative

    2 months ago

    Kitchener, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Kitchener. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and preparing food items to meet our high standards.Key Responsibilities:Take customer orders and prepare food items...

  • Customer Service Specialist

    2 months ago

    Kitchener, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Enercare - Hammond **Location Address**: Kitchener, ON **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team...

  • Customer Service Representative

    6 months ago

    Kitchener, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    1 month ago

    Kitchener, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    4 weeks ago

    Kitchener, Canada Waste Connections of Canada Inc. Full time

    Job Title: Customer Service Representative Work Location: 139 Ardelt Avenue Kitchener, ON N2C 2E1 Reporting to: Sales Manager Compensation: Annual salary On-site position F ixed-term employment contract of 8 to 12 months As a Customer Service Representative , you will be the frontline contact for our valued customers, handling inquiries related to...

  • Customer Service Representative

    2 months ago

    Kitchener, Ontario, Canada Colonial Acres Coins Ltd. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Colonial Acres Coins Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to collectors of numismatics from around the world. Key Responsibilities Assist customers with their purchases Process transactions &...

  • Customer Service Representative

    6 months ago

    Kitchener, Canada Waste Connections of Canada Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? Waste Connections of Canada is seeking dedicated and enthusiastic individuals to join our team as Customer Service Representatives **About Us**: Waste Connections of Canada is a leader in waste management and environmental services,...

  • Customer Service Representative

    2 months ago

    Kitchener, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in Kitchener. As a Cashier, you will be responsible for managing customer transactions, handling cash, credit, and debit payments, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle transactions...

  • Customer Service Representative

    6 months ago

    Kitchener, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 496658 Work Type: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an opportunity...

  • Customer Service Representative

    6 months ago

    Kitchener, Canada CRH Canada Full time

    **Job ID**: 496658 **Work Type**: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an...

  • Customer Service Representative

    2 months ago

    Kitchener, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our customers. In this role, you will handle customer inquiries, provide product information, and resolve issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide accurate and helpful information...

  • Customer Service Representative

    4 weeks ago

    Kitchener, Ontario, Canada Tanya Full time

    Job OverviewWe are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative.SalaryThe estimated annual salary for this position is $35,000 - $45,000, depending on experience.Job DescriptionIn this role, you will be responsible for providing exceptional customer service to clients in Administrative, Data Entry, and...

  • Customer Service Representative

    1 month ago

    Kitchener, Canada U-Haul Full time

    Location: 144 Charles St W, Kitchener, Ontario N2G1H7 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service...

  • Customer Service Representative

    6 months ago

    Kitchener, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 487945 Work Type: Contract **DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA** Who we are Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in...