Customer Service Administrator
2 months ago
Transit Petroleum, along with its sister-companies, Hogg Fuel & Supply and Transit Lubricants Ltd., is an independently owned and operated distribution company headquartered in Kitchener, Ontario. Our collective companies have been active members of many communities in Ontario for over 145 years. Through our fleet of trucks based in Waterloo Region, Woodstock and Stoney Creek, we supply ready-mix concrete, commercial fuel, and commercial lubricants across southern Ontario.
We are currently recruiting for a _**Customer Service Administrator**_ in our commercial fuel division. Reporting to the Operations Manager - Petroleum Products, the Customer Service Administrator will play a leading role in providing our customers with the best customer service in the petroleum industry You will be a service-focused, hands-on individual, who will be continuously looking for ways to add value to our customers and to our organization.
You will be responsible for:
- Responding to customer operational inquiries promptly and professionally
- Identifying and resolving customer issues and complaints, escalating complex problems to the appropriate team members when necessary
- Providing customers with requested paperwork, such as BOL’s and delivery tickets
- Generating customer usage reports, as required
- Providing maintenance tracking for company-owned assets, such as loaned fuel tanks
- Coordinating the set-up, delivery, and pick up of customer-loaned fuel tanks
- Receiving fuel delivery orders from customers and facilitating their delivery requirements
- Accurately entering orders into our delivery software system
- Contacting customers to reschedule deliveries and/or communicate delivery delays, if required
- Reviewing and correcting each days’ deliveries to ensure invoice accuracy
- Gathering daily fuel tank inventory levels from cardlock and bulk storage locations and coordinating/ordering inbound fuel deliveries
- Processing and reconciling month-end fuel inventory
- Reviewing and filing weekly maintenance paperwork
- Qualifying prospective fuel customers and directing them to the proper outside sales representative
- Minimum of Grade 12, with a post-secondary education in a business-related discipline preferred
- Minimum of 3 years experience in a customer-service administration role, ideally within the logistics/transportation/distribution industry
- Exceptional inter-personal, organizational, and time management skills
- Above-average computer acumen and the ability to quickly learn and navigate new software systems
- Working knowledge of MS Excel, with the ability to accurately enter and manipulate data into pivot-tables and customer reports
- Strong data-entry skills, requiring accuracy and attention to detail
- Superior telephone manners and etiquette
- Self-motivated, with high energy and an engaging level of enthusiasm
- An internal drive to respond quickly in a dynamic and changing environment
- Ability to quickly analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Pay: $40,000.00-$55,000.00 per year
Additional pay:
- Overtime pay
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kitchener, ON N2H 5T4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Customer Service administration: 3 years (required)
- high functioning Microsoft Excel: 2 years (required)
Work Location: In person
Application deadline: 2024-10-06
-
Customer Service Specialist
4 weeks ago
Kitchener, Canada Service Experts Canada Full timeOverview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Enercare - Hammond **Location Address**: Kitchener, ON **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team...
-
Branch Administrative Support
3 weeks ago
Kitchener, Canada Service Experts Canada Full timeOverview: **Branch Administrative Support (Contract)** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Administration **Location Name**: Hammond Plumbing **Location Address**: Kitchener, ON **This is a 3 month Contract Position (with the possibility of extension).** **Join the team of experts and...
-
Customer Service Administrator
6 months ago
Kitchener, Canada Aire One KW Heating & Cooling Full timeCustomer Service Representative Join our team at Aire One KW Heating & Cooling, a reputable HVAC company dedicated to optimizing climate comfort for homes and businesses in Kitchener, Waterloo, Guelph, and surrounding areas. We are seeking a Customer Service Representative to enhance our customer experience and support our mission of providing top-notch...
-
Customer Service Rep
6 months ago
Kitchener, Canada AirBoss of America Corp. Full timePosition Overview As the Customer Service Representative, you will be supporting our customers as our first point of contact. Responsible for servicing our customers, maintaining, and growing relationships, processing orders, invoicing/credits, data entry, and order management. The individual will be self-motivated, and able to work under pressure in a...
-
Customer Service Manager
1 month ago
Kitchener, Ontario, Canada beBee Professionals Full timeWe are seeking a Customer Service Manager to provide exceptional customer service to our clients, manage client accounts, and develop relationships with new and existing clients.The ideal candidate will have a Bachelor's degree in Business Administration or a related field, and at least two years of experience in customer service or client relations.The...
-
Customer Service Liaison
1 week ago
Kitchener, Ontario, Canada JobCart Inc Full timeJob Title: Customer Service LiaisonWe are seeking a professional with great communication skills to join our team as a Customer Service Liaison in Kitchener, ON.Key Responsibilities:Greet and welcome visitors in a warm and professional manner.Answer and direct phone calls to the appropriate departments.Maintain a clean and organized reception area.Manage...
-
Customer Service Representative
1 month ago
Kitchener, Ontario, Canada JobCart Inc Full timeKey Responsibilities:- Greet and welcome visitors in a professional manner.- Direct phone calls and emails to the appropriate departments.Administrative Support:- Maintain a clean and organized reception area.- Manage scheduling, appointments, and meeting arrangements.- Handle incoming and outgoing mail, courier services, and deliveries.Qualifications:-...
-
Customer Service Representative
4 weeks ago
Kitchener, Ontario, Canada SKYLIN NAILS AND BEAUTY Full timeAt SKYLIN NAILS AND BEAUTY, we are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, managing administrative tasks, and maintaining a positive and professional atmosphere.Key Responsibilities:Customer Service: Greet...
-
Customer Service Representative
6 months ago
Kitchener, Canada Dufferin Concrete - A CRH Company Full timeJob ID: 487945 Work Type: Contract Dufferin Concrete, A CRH Company is currently hiring a **Customer Service Representative** to join their growing team! **Who we are** Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads,...
-
Customer Service Rep
3 months ago
Kitchener, Canada Canadian Linen and Uniform Service Corp Full time**WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...
-
Customer Service Representative
1 week ago
Kitchener, Ontario, Canada Tanya Full timeJob OverviewWe are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative.SalaryThe estimated annual salary for this position is $35,000 - $45,000, depending on experience.Job DescriptionIn this role, you will be responsible for providing exceptional customer service to clients in Administrative, Data Entry, and...
-
Customer Service Representative
5 months ago
Kitchener, Canada Dufferin Concrete - A CRH Company Full timeJob ID: 487945 Work Type: Contract **DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA** Who we are Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in...
-
Customer Service Liaison
2 weeks ago
Kitchener, Ontario, Canada JobCart Inc Full timeCustomer Service Liaison RoleWe are seeking a professional and organized Customer Service Liaison to support our team in Kitchener.Key Responsibilities:Greet and welcome visitors in a professional manner. Direct phone calls and emails to the appropriate departments. Maintain a clean and organized reception area. Manage scheduling, appointments, and meeting...
-
Customer Service Representative
4 days ago
Kitchener, Ontario, Canada beBee Professionals Full time $30,000 - $40,000At beBee Professionals, we're seeking a highly skilled Front Desk Coordinator to provide exceptional customer service and administrative support in our Kitchener office.About the Role:This is a full-time position with competitive compensation and opportunities for growth within our company.The estimated salary for this role is $45,000 - $55,000 per year,...
-
Customer Service Representative
5 months ago
Kitchener, Canada COSMIQ STORE INC. Full timeAre you passionate about delivering exceptional customer service? COSMIQ STORE, a dynamic retail destination, is seeking a dedicated Customer Service Representative to join our team. **Responsibilities**: - **Client Interaction**: Engage with customers in a friendly and professional manner, addressing inquiries, providing product information, and ensuring...
-
Administrator Service Agent
6 months ago
Kitchener, Canada AGA Assurances Collectives Full timeCareer advancement opportunities - Work-life balance - Hybrid We are currently looking for an **ADMINISTRATOR SERVICE AGENT** to join our team! If **service is your passion**, if you care about **meeting customer needs** and you want to **work in a fast-growing and stimulating environment**, this job is made for you! **BENEFITS OF WORKING AT AGA** - Group...
-
Customer Service Representative
5 months ago
Kitchener, Canada William Knell & Company Limited Full timeProvide service and sales to customers, providing information, generating quotes, sales orders and arranging product delivery. The sales and service may be in person, by phone or on-line. Customers may be commercial accounts, contractors or individuals. The individual serves the needs of the customers for the Company, but may have a greater focus on one...
-
Administrative Assistant
5 months ago
Kitchener, Canada Service Canada Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Government administration **Tasks**: - Open and distribute mail and other materials - Record and prepare minutes of meetings, seminars and conferences - Schedule and confirm appointments - Order office supplies and maintain inventory - Liaise...
-
Temporary Customer Service Rep
5 months ago
Kitchener, Canada Canadian Linen and Uniform Service Corp Full time**WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...
-
Reception/administrative Assistant
6 months ago
Kitchener, Canada GreenCare Tree Service Full timeResponsibilities: - Provide administrative support to ensure efficient operation of the office - Answer and direct phone calls - Organize and schedule appointments - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Update and maintain office policies and procedures - Order office supplies and research new...