Customer Service Administrator

3 months ago


Kitchener, Canada Transit Petroleum Full time

Transit Petroleum, along with its sister-companies, Hogg Fuel & Supply and Transit Lubricants Ltd., is an independently owned and operated distribution company headquartered in Kitchener, Ontario. Our collective companies have been active members of many communities in Ontario for over 145 years. Through our fleet of trucks based in Waterloo Region, Woodstock and Stoney Creek, we supply ready-mix concrete, commercial fuel, and commercial lubricants across southern Ontario.

We are currently recruiting for a _**Customer Service Administrator**_ in our commercial fuel division. Reporting to the Operations Manager - Petroleum Products, the Customer Service Administrator will play a leading role in providing our customers with the best customer service in the petroleum industry You will be a service-focused, hands-on individual, who will be continuously looking for ways to add value to our customers and to our organization.

You will be responsible for:

- Responding to customer operational inquiries promptly and professionally
- Identifying and resolving customer issues and complaints, escalating complex problems to the appropriate team members when necessary
- Providing customers with requested paperwork, such as BOL’s and delivery tickets
- Generating customer usage reports, as required
- Providing maintenance tracking for company-owned assets, such as loaned fuel tanks
- Coordinating the set-up, delivery, and pick up of customer-loaned fuel tanks
- Receiving fuel delivery orders from customers and facilitating their delivery requirements
- Accurately entering orders into our delivery software system
- Contacting customers to reschedule deliveries and/or communicate delivery delays, if required
- Reviewing and correcting each days’ deliveries to ensure invoice accuracy
- Gathering daily fuel tank inventory levels from cardlock and bulk storage locations and coordinating/ordering inbound fuel deliveries
- Processing and reconciling month-end fuel inventory
- Reviewing and filing weekly maintenance paperwork
- Qualifying prospective fuel customers and directing them to the proper outside sales representative
- Minimum of Grade 12, with a post-secondary education in a business-related discipline preferred
- Minimum of 3 years experience in a customer-service administration role, ideally within the logistics/transportation/distribution industry
- Exceptional inter-personal, organizational, and time management skills
- Above-average computer acumen and the ability to quickly learn and navigate new software systems
- Working knowledge of MS Excel, with the ability to accurately enter and manipulate data into pivot-tables and customer reports
- Strong data-entry skills, requiring accuracy and attention to detail
- Superior telephone manners and etiquette
- Self-motivated, with high energy and an engaging level of enthusiasm
- An internal drive to respond quickly in a dynamic and changing environment
- Ability to quickly analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

Pay: $40,000.00-$55,000.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kitchener, ON N2H 5T4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer Service administration: 3 years (required)
- high functioning Microsoft Excel: 2 years (required)

Work Location: In person

Application deadline: 2024-10-06



  • Kitchener, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Enercare - Hammond **Location Address**: Kitchener, ON **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team...


  • Kitchener, Canada Service Experts Canada Full time

    Overview: **Branch Administrative Support (Contract)** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Administration **Location Name**: Hammond Plumbing **Location Address**: Kitchener, ON **This is a 3 month Contract Position (with the possibility of extension).** **Join the team of experts and...


  • Kitchener, Canada Aire One KW Heating & Cooling Full time

    Customer Service Representative Join our team at Aire One KW Heating & Cooling, a reputable HVAC company dedicated to optimizing climate comfort for homes and businesses in Kitchener, Waterloo, Guelph, and surrounding areas. We are seeking a Customer Service Representative to enhance our customer experience and support our mission of providing top-notch...

  • Customer Service Rep

    7 months ago


    Kitchener, Canada AirBoss of America Corp. Full time

    Position Overview As the Customer Service Representative, you will be supporting our customers as our first point of contact. Responsible for servicing our customers, maintaining, and growing relationships, processing orders, invoicing/credits, data entry, and order management. The individual will be self-motivated, and able to work under pressure in a...


  • Kitchener, Canada Enterprise Holdings Full time

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...


  • Kitchener, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 487945 Work Type: Contract Dufferin Concrete, A CRH Company is currently hiring a **Customer Service Representative** to join their growing team! **Who we are** Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads,...


  • Kitchener, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - The Customer Service Officer (CSO) position supports teams of Relationship Managers/Analysts and/or Account Managers in meeting the day to day needs of the customers of those portfolios, as well as to onboard new customers to the bank....


  • Kitchener, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 487945 Work Type: Contract **DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA** Who we are Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in...


  • Kitchener, Canada Arizer Full time

    **JOB SUMMARY** **Note **: This position requires* _Cannabis Industry experience_ **and/or ** _knowledge of the product line. _* Arizer is a leading manufacturer and international distributor of dry-herb vaporizers, with an exceptional reputation in product design, innovation, quality and customer service. **Responsibilities and Duties** - Customer...


  • Kitchener, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    At beBee Professionals, we're seeking a highly skilled Front Desk Coordinator to provide exceptional customer service and administrative support in our Kitchener office.About the Role:This is a full-time position with competitive compensation and opportunities for growth within our company.The estimated salary for this role is $45,000 - $55,000 per year,...


  • Kitchener, Canada AGA Assurances Collectives Full time

    Career advancement opportunities - Work-life balance - Hybrid We are currently looking for an **ADMINISTRATOR SERVICE AGENT** to join our team! If **service is your passion**, if you care about **meeting customer needs** and you want to **work in a fast-growing and stimulating environment**, this job is made for you! **BENEFITS OF WORKING AT AGA** - Group...


  • Kitchener, Canada COSMIQ STORE INC. Full time

    Are you passionate about delivering exceptional customer service? COSMIQ STORE, a dynamic retail destination, is seeking a dedicated Customer Service Representative to join our team. **Responsibilities**: - **Client Interaction**: Engage with customers in a friendly and professional manner, addressing inquiries, providing product information, and ensuring...


  • Kitchener, Canada William Knell & Company Limited Full time

    Provide service and sales to customers, providing information, generating quotes, sales orders and arranging product delivery. The sales and service may be in person, by phone or on-line. Customers may be commercial accounts, contractors or individuals. The individual serves the needs of the customers for the Company, but may have a greater focus on one...


  • Kitchener, Canada Service Canada Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Government administration **Tasks**: - Open and distribute mail and other materials - Record and prepare minutes of meetings, seminars and conferences - Schedule and confirm appointments - Order office supplies and maintain inventory - Liaise...


  • Kitchener, Canada GreenCare Tree Service Full time

    Responsibilities: - Provide administrative support to ensure efficient operation of the office - Answer and direct phone calls - Organize and schedule appointments - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Update and maintain office policies and procedures - Order office supplies and research new...


  • Kitchener, Canada Formatop Manufacturing Full time

    Formatop Manufacturing Company Ltd. began operations in 1967, producing one style countertop - the Classic. It answered the call for a seamless rolled front edge and backsplash countertop. Today, our products symbolize a legacy of listening to our customers. We’ve grown well beyond our origins, designing in response to our customers’ needs and providing...


  • Kitchener, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 496658 Work Type: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an opportunity...


  • Kitchener, Canada CRH Canada Full time

    **Job ID**: 496658 **Work Type**: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an...


  • Kitchener, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 441239 Work Type: Full Time Permanent **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at...


  • Kitchener, Canada Golden Windows Limited Full time

    At Golden Windows we are a proudly Canadian, family owned, windows and doors manufacturer based in Kitchener, Ontario. Founded in 1961, we have a highly skilled, craftsman oriented workforce that produces energy efficient aluminum, wood and vinyl windows and doors distributed across Ontario and the United States. We are hiring a **Customer** **Service...