Call Center Representative

2 weeks ago


Toronto, Canada 815 Fifth Avenue Rental LLC Full time

**About us**

815 Fifth Avenue Rental LLC is a small business in Toronto, ON. We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided
- Food provided

Job brief

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

Requirements and skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree

**Job Type**: Part-time

Pay: $21.24-$27.32 per hour

Expected hours: 17 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)

Work Location: In person



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