Call Centre Representative

2 weeks ago


Toronto, Canada CRU GROUP (Catastrophe Response Unit Inc.) Full time

Call Center Representative

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about services to customers
- Handle customer complaints and resolve issues promptly and effectively
- Perform data entry and maintain customer records in the system
- Analyze customer needs and recommend appropriate solutions
- Follow communication scripts to ensure consistent and high-quality customer service
- Multitask and manage multiple customer interactions simultaneously

**Experience**:

- Previous experience in a call center or customer service role is preferred
- Excellent verbal and written communication skills in English is mandatory
- Strong data entry skills with attention to detail
- Ability to analyze customer information and provide appropriate solutions
- Customer service-oriented with the ability to communicate effectively with customers from diverse backgrounds
- Bilingual proficiency in English and French is highly desirable

At our company, we offer competitive pay and opportunities for career growth. Join our team of dedicated professionals who are committed to providing exceptional customer service.

**Job Types**: Full-time, Casual

**Salary**: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site gym
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M2J 4Z8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2023-11-17
Expected start date: 2023-12-18



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