Call Center Representative

4 weeks ago

Toronto, Canada Provincial Smart Home Services Full time

Company: Provincial Smart Home Services - HVAC & SMART HOME AUTOMATION


Company Overview: Provincial Smart Home Services provides a range of smart home and HVAC solutions to homeowners across Canada. Our commitment to environmental sustainability is at the core of everything we do. We offer eco-friendly products and services that not only enhance your home but also help reduce your carbon footprint.


Our Mission: Our mission is to empower every homeowner to go green and make environmentally responsible choices.


Position: Call Centre Representative - Appointment Setter

Department: Inside Sales


Role Snapshot: As a Call Centre Representative at Provincial Smart Home Services, you will be responsible to transform freshly generated leads to successful scheduled appointments for our Sales team.


Responsibilities:

• Proactively initiate warm communication with potential clients to introduce our offerings and services.

• Conduct in-depth assessments of potential clients by gathering pre-qualification information

• Skillfully arrange appointments, understanding the availability and preferences of parties involved.

• Maintain a well-organized schedule, ensuring efficiency and maximizing appointment opportunities.

• Accurately record and update client information in our database, ensuring data integrity and completeness.

• Gather relevant details during interactions to facilitate smooth transitions for the sales team.

• Conduct timely follow-ups to confirm appointments and address any inquiries or concerns potential clients may have.

• Ensure all parties are well-prepared and informed for the scheduled appointments.

• Rescheduling appointments as needed


Qualifications:

• Experience: Minimum 1 year of outbound/inbound Call Centre, inside sales, outside sales, or lead generation.

• Communication Skills: Your professionalism and exceptional written and verbal skills will set you apart.

• Motivation: Be a self-starter eager to learn and excel in a fast-paced setting.

• Target-Oriented: Demonstrate your ability to meet and exceed performance targets.

• Attention to Detail: Your meticulous nature ensures no lead is left unattended.

• Positive Attitude: Your optimism and team spirit contribute to a collaborative work environment.

• Results-Driven: You're focused on achieving outcomes and making a real impact.


Hours of Work:

• This is a full-time position. Hours of work are flexible.


Pay:

  • $18/hour PLUS commission


Please note the successful candidate will be required to complete a criminal background check. Accommodation is available for

applicants with disabilities throughout the recruitment process.

We thank all applicants for their interest, however, only those selected for an interview will be contacted

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