Call Center Representative – Hybrid
4 weeks ago
FULL TIME CALL CENTER POSITION.
We have a full-time, permanent position with opportunity for advancement Our client is a modern third party contact centre who services one of the most well known North American HVAC providers.
Job Duties
– Receive phone calls from customers looking to book service appointments
– Answer customer inquiries regarding their energy or HVAC services
– Suggest solutions to their inquiries
– Suggest warranty plans and service upgrades
– Using multiple CRM systems/screens to book appointments
– Other duties as assigned
This position offers a health spending account after 6 months. Monthly commission is typically between $400-$1000.
Full-Time Shifts: You will be scheduled for 5 days per week between Monday to Sunday between 8:00am – 10:00pm (37.5 hours per week). Rotational schedule, evenings and weekends required.
Training is Monday to Friday – 9am-5pm for 3 weeks in office.
Hybrid work model: in office Tuesdays and Wednesdays
Requirements:
– Prior experience with call centre or retail sales
– Telemarketing experience with targets is preferred
– Excellent command of the English language – both oral and written.
– Professional and pleasant telephone manner.
– Must have flexibility and willingness to move between various shifts.
– Must be available to work during hours of operation, including weekends.
– High school education.
– Excellent computer skills
If interested, please submit your resume to this job posting. After you submit your resume, you will receive a questionnaire to complete. If you are selected for next steps you will be contacted.
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