Night Auditor/front Desk Agent

6 months ago


Victoria, Canada Holiday Inn Express & Suites Victoria-Colwood Full time

Job Overview:
**Duties**:

- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and provide information about hotel services and amenities
- Manage reservations and ensure accurate booking information
- Operate phone systems and direct calls to the appropriate department
- Address guest concerns and escalate issues as needed
- Maintain a tidy and organized front desk area

**Requirements**:

- Prior experience in customer service or hospitality preferred
- Proficiency in multiple languages is advantageous
- Strong communication skills with the ability to interact effectively with diverse guests
- Knowledge of front desk operations and hotel procedures
- Familiarity with reservation systems is a plus

**Job Type**: Part-time

Pay: $21.00-$23.00 per hour

Expected hours: 22 - 32 per week

**Benefits**:

- Discounted or free food
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Every Weekend
- Monday to Friday
- Night shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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