Front Desk Agent/relief Night Audit

6 months ago


Victoria, Canada Coast Hotels Full time

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Front Desk Agent/Relief Night Audit will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. This position will also include relieving the Night Audit team as needed.

**Responsibilities**:

- Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
- Follows established procedures and policies when completing tasks
- Receives, sorts and distributes incoming mail
- Prepares and sends courier packages and ensures accurate billing and records
- Orders office supplies and maintains inventory levels
- Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
- Demonstrates a customer service attitude with internal/external contacts
- Provides basic data entry and transaction handling service for the Front Office
- Inputs data accurately into the appropriate database
- Produces statistics and reports on the data as per standard formats
- Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
- Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
- Handles cash, cheques, credit and debit card transactions in accordance with hotel policies

**As Relief Night Audit**:

- Runs all Night Audit reports and reports to Front Office Manager, General Manager and Accounting office when discrepancies are found
- Posts any late charges not posted on previous shift
- Completes Food & Beverage Audit, keys in journal entries
- Completes credit card and city ledger sequence
- Coordinates and completes back-up
- Runs night audit sequence
- Delivers audit materials to Accounting Office
- Completes daily sales & labour report
- Completes gratuities porterage distribution report on a daily basis
- Completes daily room pick up & forecast reports
- Other duties as required

**Skills/Knowledge/Experience**:

- Minimum 1 year experience in similar position preferred
- Secondary School Diploma
- Advanced communication, interpersonal, and customer service skills
- Technical aptitude
- Proficient in the use of MS Office Suite
- Professional appearance and attitude
- Bondable
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule which includes evenings, weekends, holidays, and some overnight shifts

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST



  • Victoria, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent/Relief Night Audit will contribute to the overall success of the hotel by providing superior customer service and administrative support...


  • Victoria, Canada Quality Inn Downtown, Victoria Full time

    Quality Inn Downtown is looking for positive and energetic individuals to join the Front Desk team in the role of Front Desk Agent (Night Audit). This individual is responsible for registering guests at the hotel and acting as an ambassador to the Quality Inn. Reporting to the Front Office Manager, the Front Desk Agent is responsible for delivering...

  • Front Desk Agent, Full

    6 months ago


    Victoria, Canada Coast Hotels Full time

    The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. **Responsibilities**: - Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures...

  • Night Audit

    6 months ago


    Victoria, Canada Oak Bay Beach Hotel Full time

    **Night Audit** The Night Auditor is responsible for the full functioning of the hotel on the overnight shift. This will include assisting late arrivals and any guest requests that may arise. The position is also responsible for cash handling and some basic accounting procedures. A successful night auditor will be comfortable operating computers and with...


  • Victoria, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front...

  • Front Desk Agent

    1 month ago


    Victoria, Canada Chateau Victoria Full time

    The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations shifts and will have a variety of shifts which can include days, afternoons, evenings, weekends, holidays and...


  • Victoria, Canada Quality Inn Downtown Victoria Full time

    As a Front Desk Agent, you will be reporting to the Front Office Manager and responsible for delivering exceptional customer service to guests throughout their stay. **This is a Full-Time NIGHT position, with days off to be determined.** **Key Responsibilities**: - Provide courteous, professional and attentive service at all times. - Process guest arrivals...

  • Night Audit Supervisor

    6 months ago


    Victoria, Canada Victoria Marriott Inner Harbour Full time

    _Managed by Atlific Hotels, the_ **Victoria Marriott Inner Harbour **_overlooks Victoria's historic and charming downtown, located just steps from world class attractions, venues and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is consistently ranked the number one full service Marriott in Canada for overall...


  • Victoria, Canada Holiday Inn Express & Suites Victoria-Colwood Full time

    Job Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services and amenities - Manage reservations and ensure accurate booking information - Operate phone systems and direct calls to the appropriate department - Address guest...

  • Night Auditor

    6 months ago


    Victoria, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Night Auditor will contribute to the overall success of the hotel by anticipating guest needs and providing friendly, efficient, and superior customer...

  • Hotel Front Desk Agent

    3 months ago


    Victoria, Canada Chateau Victoria Full time

    The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends,...

  • Hotel Front Desk Agent

    2 months ago


    Victoria, Canada Chateau Victoria Full time

    The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends,...

  • Front Desk Agent

    6 months ago


    Victoria, Canada James Bay Inn Full time

    Overview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...

  • Front Desk Agent

    4 months ago


    Victoria, Canada James Bay Inn Full time

    Overview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...

  • Night Audit

    6 months ago


    Victoria, Canada Strathcona Hotel Full time

    The Strathcona Hotel, in the heart of beautiful Victoria British Columbia is looking to hire a reliable, mature and energetic individual to join our Front Desk team. Previous accounting experience is not mandatory. Shift hours: 11:30pm to 7:30am Availability is required for: Thursday, Friday, Saturday, and Sunday nights - flexibility is a...

  • Night Auditor

    6 months ago


    Victoria, Canada Hotel Grand Pacific Full time

    **Duties**: - Assist with overnight Hotel Safety, Security and Emergency Response - Run the audit and cross-check daily revenue to ensure all is in order - Operate the switchboard and take hotel reservations - Check in/out guests according to the hotels procedures and policies - Record lost & found articles - Communicate guests concerns and problems to...

  • Night Auditor

    1 week ago


    Victoria, Canada HOTEL GRAND PACIFIC Full time

    Are you a night owl who enjoys mixing numbers with customer service? Hotel Grand Pacific has a full-time position available for a Night Auditor. An independent luxury property located on Victoria’s beautiful inner harbour, we are proudly affiliated with Preferred Hotels & Resorts and have a reputation for providing excellent, personalized service. This is...

  • Front Desk Agent

    6 months ago


    Victoria, Canada Fairways Hotel on the Mountain Full time

    **Job description** We are looking for an energetic team member who enjoys working in a fast-paced environment. This position will provide superior customer service and will act as administrative support for the front office. **Key Areas of Responsibility** - Provides customer service and administrative duties such as the check-in and check-out of guests,...

  • Front Desk Supervisor

    6 months ago


    Victoria, Canada Strathcona Hotel Full time

    **Summary of Position**: As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as manage a small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high paced environment, while multi-tasking, and...

  • Night Auditor

    6 months ago


    Victoria, Canada Victoria Marriott Inner Harbour Full time

    Managed by Atlific Hotels, the award winning _full service Victoria Marriott Inner Harbour _overlooks Victoria's historic and charming downtown, located just steps from world class attractions, venues and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is consistently ranked high for overall guest...