Night Auditor for Luxury Hotel and Restaurant
4 months ago
**Position**: Night Auditor
**Location**: Rosemead House, Esquimalt, BC
**Employment Type**: Full-time / Part-time
**No. of Positions Available**: 2
**Hourly Rate**: $24 - $25
Are you ready to embark on an extraordinary journey in hospitality? Rosemead House, a majestic 1906 hotel, meticulously restored to exude timeless English elegance, is preparing to unveil its doors to the world With an array of opulent amenities including a charming restaurant, cozy lounge, refined wine bar, indulgent spa, and versatile events center, Rosemead House promises an unparalleled experience for both guests and staff.
**Overview**:
As a Night Auditor at Rosemead House, you will play a critical role in ensuring the smooth and efficient operation of the hotel during the overnight hours. You will combine your hospitality skills with a strong accounting background managing front desk operations, guest services, and nightly financial reconciliations, providing a seamless experience for our guests and maintaining accurate financial records.
**Responsibilities**:
**Front Desk Operations**:
- Welcome and check-in guests with exceptional customer service, ensuring a smooth and efficient process.
- Address guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Process guest check-outs, settle bills, and provide detailed invoices upon request.
**Nightly Reconciliation**:
- Perform end-of-day financial closing, including balancing cash, credit card transactions, and other financial records.
- Reconcile guest accounts, ensuring all charges are accurate and discrepancies are resolved promptly.
- Prepare and distribute daily reports, including occupancy, revenue, and departmental summaries.
**Guest Services**:
- Maintain a high level of hospitality and service, ensuring guests have a comfortable and enjoyable stay.
- Assist with luggage handling, reservations, and any special requests from guests.
- Monitor security systems and perform nightly property checks to ensure safety and security.
- Serve late night room service for guest after facilities are closed, if required.
**Accounting Support**:
- Process financial transactions, including room charges, restaurant bills, and miscellaneous charges.
- Ensure all financial documentation is accurate and complete, following company policies and procedures.
**Administrative Duties**:
- Update and maintain guest information and hotel records in the property management system.
- Prepare daily financial summaries and assist in the preparation of financial statements for management review.
- Ensure all cash handling and financial transactions are conducted in accordance with company policies.
**Problem Resolution**:
- Handle guest issues and complaints with empathy and efficiency, escalating to management as necessary.
- Respond to emergencies and incidents, ensuring guest safety and security at all times.
**Qualifications**:
- Proven experience in a hotel front desk or night audit role, with a strong understanding of hotel operations and accounting procedures.
- Excellent customer service skills with a friendly and professional demeanor.
- Strong numerical and analytical skills, with attention to detail in financial reconciliation.
- Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
- Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.
- Excellent communication skills, both verbal and written.
- An understanding for POS and PMS systems.
- Flexibility to work overnight shifts, weekends, and holidays as required.
**Benefits**:
- Comprehensive benefits package for full-time employees, including health, dental, and vision insurance.
- Opportunities for career growth and advancement within Rosemead House.
- Employee discounts on hotel services and amenities.
- A supportive and inclusive work environment.
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