Front Desk/night Auditor
7 months ago
As a Front Desk Agent, you will be reporting to the Front Office Manager and responsible for delivering exceptional customer service to guests throughout their stay. **This is a Full-Time NIGHT position, with days off to be determined.**
**Key Responsibilities**:
- Provide courteous, professional and attentive service at all times.
- Process guest arrivals and departures, including all necessary payments.
- Balancing credit cards, cash, debit transactions, cheques.
- This position requires the Night Auditor to run the reports for the day, ensure the day balances, and find and adjust any mistakes made throughout the day.
- Upsell guest rooms, hotel packages and promote other services of the hotel.
- Be well informed of all hotel rates & packages, hotel amenities and facilities, local area and attractions.
- Offer referrals for services and handle requests for information.
- Follow up on special requests, concerns & inquiries.
- Answering the switchboard, directing calls, responding to inquiries, and taking reservations.
- Maintain the cleanliness and neatness of the front desk and lobby.
- Responsible for managing a cash float and performing cashier duties.
- Participate in safety and emergency procedures.
- Other daily tasks are assigned by the Front Office Manager or the General Manager.
**Requirements**:
- Must be able to work FT Nights (11pm-7 am).
- Previous experience in customer service and ability to handle high volumes of challenging guest-related interactions with professionalism
- Excellent interpersonal skills with excellent communication and observational skills
- Ability to work effectively under pressure.
- Must be well organized and **XTREMELY** Detail orientade.
- Maintain the highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates
We appreciate your interest in the Quality Inn Downtown Victoria
**Job Types**: Full-time, Permanent
Pay: $19.00-$21.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Every Weekend
- Monday to Friday
- Night shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Victoria, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- Attention to detail: 3 years (preferred)
Work Location: In person
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