Managed Services Support Specialist

7 months ago

Montréal, Canada Electrobac Full time

**Managed Services Support Specialist**

Electrobac is looking for a dynamic and positive person to join our team. Applicants should expect to work with people who care deeply about the environment and excel in their jobs. The Managed Services Support Specialist will be responsible for client support such as help desk, device lifecycle management, and mobility procurement. We will provide the tools, resources and innovative services to support you.

**About us**:Electrobac is a fast-growing clean-tech firm, having expanded by 430% in three years. We specialize in integrating circular economy principles for large businesses and governments, focusing on mobile device management (smartphones and tablets). Our approach extends device lifespans and offloads mobility-related queries from our clients' IT teams, a practice we call Delegated Mobility Management. Our proprietary technology delivers key advantages in data security, environmental sustainability, efficiency, and cost savings to our clients.

Our goal is to save our planet, one electronic device at a time.

**Anticipated results**:

- Plan, track, configure, and respond to mobility and device lifecycle requests within defined timelines.
- Maintain accurate records of client interactions and resolutions using CRM/ERP systems.
- Address client inquiries, concerns, and requests promptly and professionally.
- Handle timely submission and successful closure of orders.
- Effective follow-up and timely resolution of technical troubleshooting tickets.
- Collaborate with internal teams, vendors, and clients to ensure seamless delivery.

**Must haves**:

- Bilingualism (French and English).
- 3+ years managing mobility requests, with expertise in Help Desk, TEM managed services, customer service, and enterprise telecom.
- Ability to prioritize and manage multiple tasks effectively.
- Capacity to travel from time to time to meet clients and the team.
- Passionate about making a positive impact on the environment.
- Skilled in fast-paced environments, providing exceptional customer service consistently.
- Excellent problem-solving skills, time management, and organizational skills.

**Good to have**:

- Located in Montreal.
- Experience with large corporate organizations, SaaS, managing/optimizing telecom expenses, and ticketing software (e.g., Zendesk, ServiceNow, Remedy).

**What we offer**:

- Flexible and hybrid remote work policy
- A comprehensive package of benefits, insurance, and an RRSP program.
- Competitive salary $55K - $65K

**Apply**: If you would like to learn more about this opportunity, please send your CV to

**Spécialiste support des services gérés**

**À propos de nous **:Electrobac est une entreprise de clean-tech en pleine expansion, ayant connu une croissance de 430 % en trois ans. Nous nous spécialisons dans l'intégration des principes de l'économie circulaire pour les grandes entreprises et les gouvernements, en mettant l'accent sur la gestion des dispositifs mobiles (smartphones et tablettes). Notre approche permet de prolonger la durée de vie des appareils et de décharger les équipes informatiques de nos clients des requêtes liées à la mobilité, une pratique que nous appelons la Gestion Déléguée de la Mobilité. Notre technologie propriétaire offre des avantages clés en termes de sécurité des données, de durabilité environnementale, d'efficacité et d'économies de coûts pour nos clients.

Notre objectif est de sauver notre planète, un appareil électronique à la fois.

**Résultats attendus**:

- Planifier, suivre, configurer et répondre aux demandes de mobilité et de cycle de vie des appareils dans les délais définis.
- Tenir des dossiers précis des interactions avec les clients et des résolutions en utilisant des systèmes CRM/ERP.
- Traiter rapidement et professionnellement les demandes, les préoccupations et les requêtes des clients.
- Gérer la soumission en temps opportun et la clôture réussie des commandes.
- Assurer un suivi efficace et une résolution rapide des tickets de dépannage technique.
- Collaborer avec les équipes internes, les fournisseurs et les clients pour garantir une livraison sans faille.

**Attributs incontournables**:

- Bilingue (Français et Anglais)
- Minimum 3 années de gestion de demandes de mobilité, expertise en assistance technique, services gérés TEM, service client et télécommunications d'entreprise..
- Capacité à prioriser et à gérer efficacement plusieurs tâches.
- Compétent dans des environnements dynamiques, offrant un service client exceptionnel.
- Excellent sens de la résolution de problèmes, gestion du temps et organisation.
- Passionné d'avoir un impact positif sur l'environnement
- Capacité à se déplacer de temps à autre pour rencontrer les partenaires, les clients et l'équipe

**Attributs souhaités**:

- Situé(e) à Montréal.
- Expérience avec de grandes organisations corporatives, SaaS, gestion/optimisation des dépenses de télé

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