Manager, Operational Readiness

2 weeks ago

Toronto, Canada Flexiti Financial Full time

**About Us**

Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store to make multiple purchases, within their credit limit, without needing to reapply.

At Flexiti, we work hard, we love what we do, and we have some fun along the way If you are looking for an energizing and innovative work environment with great people and big ideas, we’d love to have you join us

**Manager, Operational Readiness**

Reporting to the Director of Operations, the Manager of Operational Readiness will represent Operations in enterprise-wide program and project discussions, providing guidance and direction on Contact Centre & Operations requirements, while leading a back-office Operations team that includes insurance, credit balance refunds, cash promos and compliance reports workstream. Additionally, this role creates and executes project strategies and deliverables, and supports initiative optimization to achieve operational efficiency that directly impacts the bottom line.

**What you will be doing**:

- Participate in requirements gathering, design, testing and implementation of projects using breadth of technical knowledge and operational experience
- Develop change management plans and perform impact analysis of upcoming project and product changes
- Oversee a team of specialists, manage day to day performance and support the team by troubleshooting issues
- Perform people management activities such as goal setting, regular 1:1s, and career planning & development
- Continuously identify opportunities to improve work and process efficiently
- Handle diverse set of issues, prioritize and manage competing initiatives; challenge the status quo and recommend alternative ways of conducting operations

**Why you would love to work here**:

- You’ll be a part of an award-winning, fast-growing company
- Our innovative culture promotes on-going learning opportunities with training and mentorship
- Competitive compensation package commensurate to experience plus benefits
- Comprehensive drug/medical/dental insurance, we pay your premiums
- RRSP program with company match
- A new and vibrant office environment and remote working capability
- Extra-long weekends in the summer, paid volunteer day

**What you should have**:

- Minimum 5 years of experience in back-office operations
- Minimum 1 year of people leadership experience
- Project Management skills - experience leading operations projects
- Ability to analyze, prioritize and consolidate project risks and decisions and assess its potential impact on operations
- Credit Card knowledge and experience launching new financial instruments
- Change Management experience is an asset
- Demonstrates strategic thinking by envisioning the big picture
- Exceptional interpersonal skills, autonomy, and accountability

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