Front Desk Receptionist
3 months ago
**Job Type**: Full-Time
**About Us**:
At 24HR Collision, we pride ourselves on delivering exceptional customer service and quality auto repairs. We are looking for a dynamic and professional Front Desk Customer Service Representative to be the face of our business. If you're passionate about customer service, have a professional demeanor, and want to grow with a company that values long-term relationships, we want to hear from you
**Responsibilities**:
- **Answer Phones and Greet Customers**: Be the first point of contact for all customer inquiries, both over the phone and in person.
- **Manage Customer Files**: Create, organize, and maintain files for all incoming and outgoing customers.
- **Process Payments**: Collect payments efficiently and accurately from customers.
- **Maintain Office Cleanliness**: Ensure the office is clean, organized, and welcoming for customers.
- **Professional Appearance**: Represent 24HR Collision with a polished and professional demeanor.
- **Customer Impressions**: Impress and delight our customers with excellent service, ensuring they feel valued and informed.
- **Schedule Customer Appointments**: Coordinate and schedule repair jobs and courtesy vehicle pickups.
- **Manage Courtesy Vehicles**: Hand out courtesy cars to customers while their vehicles are being repaired.
**What We’re Looking For**:
- A friendly, outgoing personality with strong communication skills.
- A passion for providing excellent customer service and creating memorable experiences.
- Professional appearance and demeanor, aligned with the 24HR Collision brand.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time efficiently in a busy office environment.
- Commitment to staying with the company long-term and growing with us.
**Why Join Us?**:
- Competitive salary and potential for growth.
- Friendly, supportive work environment.
- Be part of a growing company with a focus on quality and customer satisfaction.
- Opportunity to represent a reputable brand and be the face of 24HR Collision.
**How to Apply**:
Pay: $16.75-$19.00 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (required)
- Administrative experience: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Work Location: In person
Expected start date: 2024-09-16
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