Front Desk Receptionist
3 weeks ago
We are a prestigious spa center in Canada seeking a welcoming and efficient **Front Desk Receptionist** to join our team. This position is crucial to delivering an exceptional experience for our clients, as you will be the first point of contact and represent the quality of service we strive to offer.
**Responsibilities**:
- **Client Reception**: Greet clients warmly upon arrival, ensuring they feel welcomed and valued.
- **Scheduling Appointments**: Manage and schedule client appointments effectively, both in-person and over the phone, ensuring smooth coordination.
- **Client Inquiries**: Address client questions regarding services, treatments, and pricing, offering a thorough understanding of spa offerings.
- **Billing and Payment**: Process client payments accurately, handling cash and credit card transactions, and providing receipts.
- **Record Maintenance**: Maintain accurate client records and manage the front desk system with detailed attention.
- **Communication**: Liaise with spa therapists and management to ensure smooth flow and timely updates of appointment schedules.
- **Spa Ambiance**: Keep the front desk and waiting areas clean, organized, and serene, enhancing the client’s relaxation experience.
- **Product Promotion**: Upsell or recommend spa services and products when appropriate, enhancing client experience and satisfaction.
**Qualifications**:
- **Education**: High school diploma or equivalent; additional qualifications in hospitality or office management are a plus.
- **Experience**: Prior experience in customer service, reception, or the wellness/spa industry is preferred.
- **Skills**: Strong communication, organization, and multitasking skills with attention to detail.
- **Technology**: Proficiency in computer systems and appointment management software.
- **Personality**: Friendly, professional, and client-focused with a calm and welcoming demeanor.
**Benefits**:
- Flexible working hours with both full-time and part-time options.
- Employee discounts on spa treatments and products.
- Opportunities for career advancement within the company.
- A positive and supportive work environment in a renowned spa setting.
**Job Types**: Full-time, Part-time, Permanent
Pay: From $22.30 per hour
Additional pay:
- Overtime pay
**Benefits**:
- Paid time off
- Stock options
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Work Location: In person
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