Front Desk Receptionist

6 months ago


North Vancouver, Canada Medstar Sport Physio and Health Full time

**Job Title**: Front Desk Receptionist

**Company**: Medstar Sport Physio and Health Clinic

**Location**: 1325 Marine Dr, North Vancouver, BC V7P 3E5

Medstar Sport Physio and Health Clinic is seeking a dedicated and professional Front Desk Receptionist to join our dynamic healthcare team. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our clinic.

**Responsibilities**:
1. Greet and welcome patients and visitors with a warm and friendly demeanor.

2. Answer and manage phone calls, inquiries, and appointment scheduling efficiently.

3. Verify patient information and insurance details accurately.

4. Experienced in using the Jane app and Extended Health portals.

5. Proficient in utilizing MSP, ICBC, and WSBC portals.

6. Coordinate patient check-ins and check-outs, ensuring a seamless experience.

7. Maintain a clean and organized front desk area.

8. Handle billing and payment transactions accurately.

9. Assist with administrative tasks, including filing, data entry, and record keeping.

10. Collaborate with healthcare providers and staff to ensure efficient patient flow.

11. Address patient inquiries and concerns professionally and promptly.

12. Uphold confidentiality and compliance with healthcare regulations.

13. Prepare treatment rooms before each patient's appointment and ensure they are properly cleaned and sanitized after each patient visit.

14. Manage laundry tasks, including washing, folding, and organizing linens and treatment materials.

**Requirements**:
1. Previous experience in a medical or healthcare setting preferred.

2. Exceptional interpersonal and communication skills.

3. Strong organizational and multitasking abilities.

4. Familiar with Jane app and Extended Health portals

5. Proficient in computer systems and office software.

6. Positive attitude and a passion for providing excellent patient care.

7. Ability to work in a fast-paced environment.

**Benefits**:
1. Discounts on clinical services and products

2. Professional development opportunities

3. Supportive and collaborative team environment

4. Opportunity to make a meaningful impact on patient care

**Job Types**: Full-time, Part-time

**Salary**: From $16.75 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site gym
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Ability to Commute:

- North Vancouver, BC V7P 3E5 (required)

Ability to Relocate:

- North Vancouver, BC V7P 3E5: Relocate before starting work (required)

Work Location: In person



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