Human Resources Generalist

5 months ago

Kingston, Canada Kingston Market Square Hotel Full time

We are a people powered business. So, we’re looking for a HR Manager who recognizes that culture is key - with the drive to create an enabling and empowering environment that brings the best out of our team. And delivers truly memorable experiences to our guests as a result.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

- Creating programs to foster a positive work environment for every single employee
- Supporting and administering an annual team member satisfaction survey
- Welcoming and orienting new members of staff
- Developing creative ways to inspire and motivate the team to provide exceptional guest experiences
- Managing employee records and ensuring compliance with relevant employee laws, policies and proc

**Responsibilities**:
PEOPLE
- Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions per company rules and policies. Alert the HR Director of potentially serious issues.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel Managers and Staff.
- Create programs and events to foster a positive work environment for all employees (e.g., pep rallies, all employee meetings, excitement committees, health fairs, etc.).
- Coordinate benefit enrollment and communication, wage, and hour surveys, etc.)
- Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g., Occupational Safety and Health Act, Equal Employment Opportunity, Wage and Hour, Affirmative Action, employee records administration, etc.). Conduct annual HR compliance/standards self-audit. Communicate and interpret all company and hotel policies and procedures. Review and make recommendations as appropriate to management and/or HMG Human Resources to improve HR policies, procedures, and practices.
- Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process. Advise the HR Director of any potentially serious issues.
- Facilitate effective training programs for employees. Ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives. Assist HR Director to create and maintain a work environment with high morale and productivity. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules, and other employee programs.
- Ensure worker’s compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, that safety programs are implemented, and that employees are motivated to follow safety procedures.
- Ensure that paperwork is complete, and documentation is thorough so the company’s position can be legally and effectively represented.
- In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations, and contract negotiation. Ensure all departments are knowledgeable of and in compliance with the terms of all collective bargaining agreements.
- May coordinate and administer locally developed specialized recognition programs.
- Perform other duties as assigned and may serve as “manager on duty” as required.

QUALIFICATIONS AND REQUIREMENTS
- Bachelor’s degree in human resources, Communications, or Business Management, plus 2 years of related training experience or an equivalent combination of education and experience preferred. Some supervisory experience is also preferred.
- Basic knowledge of Microsoft Computer programs; Word, Excel, PowerPoint, etc., and Human Resources/payroll systems. ADP/Timesaver experience preferred.
- Professional HR designation CHRL or other preferred.
- Must speak fluent English. Other languages are preferred.
- This job requires the ability to perform the following:

- Carrying or lifting items weighing up to 25 pounds.
- Standing and moving around the facility.
- Use a keyboard to generate various work-related documents.
- Handling objects, files, training materials and equipment, etc.
- Other:

- Communication skills are utilized for a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff.
- Reading and writing abilities are utilized often when completing paperwork and management reports, giving, and receiving instructions, and training.
- Problem-solving, reasoning, motivation, organizational and training abilities a

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